Account Support Coordinator - Lab & BMR; Hybrid

About Steelco Belimed

Steelco Belimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, 'Innovate with confidence', drives us to meet customer needs with cutting‑edge products and services. We are your ideal partner for tailored, end‑to‑end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers' ever‑changing requirements.

We believe that winning teams are the key to our success. In Steelco Belimed you will work in an international, open‑minded and hands‑on team in a growing industry, committed to improving the health of our society.

As the Account Support Coordinator I (ASC) for the Lab & Biomedical (BMR) team, you will play a key role in managing the full lifecycle of capital equipment and related service operations. You will partner closely with Sales, Project Management, Operations, Area Service Directors, and other cross‑functional teams to ensure seamless coordination and execution. You will oversee critical administrative processes, maintain accuracy across project and service contract activities, and deliver a high standard of customer satisfaction.

You will contribute to operational efficiency, continuous process improvement, and overall business growth.

This is a hybrid role working from home 4 days per week and our Ladson office 1 day per week (currently Wednesdays). Additional days in the office may be necessary on occasion for special events/projects.

• Lead the development of detailed sales quotes and proposals for capital equipment based on inputs from Sales teams, ensuring accuracy and completeness.
• Coordinate and schedule internal project kick‑off meetings for new capital initiatives, aligning all stakeholders to ensure clear communication and execution.
• Review purchase orders for accuracy, confirm acceptance of terms and conditions, and create corresponding sales orders in SAP.
• Collaborate with Project Managers and customers to manage project data, including order status, delivery timelines, and required adjustments, ensuring smooth project execution.
• Maintain and update required delivery dates within SAP and Power BI systems.
• Forecast upcoming projects and coordinate with warehouse teams to ensure equipment availability.
• Facilitate weekly review meetings with Project Manager to assess delivery schedules, project forecasts, and settlement timelines.
• Manage invoicing for capital orders and service contracts, partnering with internal teams to resolve billing discrepancies efficiently.
• Develop approvals and proposals for service, software, and cleaning contracts based on leads from Area Service Directors and Field Service Managers.
• Provide senior leadership with timely reporting and insights on key performance metrics, including warranty conversions, renewal rates, and new sales activity.
• Enter executed contracts and associated maintenance plans into SAP to support scheduled preventative maintenance programs.
• Administer warranty contracts in alignment with GPO affiliations and establish warranty periods following equipment installation.
• Serve as a point of contact for customers, providing information on capital projects and service contracts within the assigned region.

• Associate's degree in Business or related degree or experience.
• At least three years of experience in sales support, customer service, or contract management.
• Ability to adapt to change & learn quickly to accommodate the evolving needs of the business.
• Strong attention to detail & commitment to delivering high quality outputs.
• Proficiency in Microsoft Office (particularly Word and Excel).
• Excellent customer service, problem solving and negotiation skills.
• Strong interpersonal skills to facilitate a collaborative and positive working environment with all stakeholders.
• Excellent organizational and time management skills with the ability to prioritize.
• Ability to build strong product knowledge.
• Professional written and verbal communication skills.
• Ability to define and resolve problems, research and collect data, establish facts, and draw valid conclusions.
• Experience with CRM software.
• Experience with SAP software.

As a full‑time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, life and disability insurances, 401(k) with a company match, multiple paid time off programs, flexible work from home options and more!