Account Support Analyst- Broker - SES

Company:
Highmark Inc.

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker over payments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

• Load and maintain group information and benefit files. (20%)
• Interact and provide support activities to Account Managers and/or Sales Executives. (20%)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)
• Handle error management and ensure files are corrected. (20%)
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)
• May assist with training new employees. (10%)
• Other duties as assigned or requested.

Required

• 1 year of relevant, progressive experience in the area of specialization.

Preferred

• Experience in health care, insurance or sales.

• Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.
• Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.
• Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.
• Ability to manage multiple tasks and priorities.
• Strong communication skills – written and verbal.
• Demonstrated problem solving skills.
• Self-motivated and ability to work with minimal direction.
• Knowledge of Highmark products, services, and processes.

Required

• High School/GED

Preferred

• Associates

Required

• None

Preferred

• Producer License – Accident & Health

• None

Position Type:
Office-Based or Remote Position.

Physical work site required:
Frequently.

Minimum: $23.16 per hour.

Maximum: $35.88 per hour.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.