Associate Director, HUB Operations Management

Location: Parsippany

** We Are Teva*
* We're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it's innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we're dedicated to addressing patients' needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

** Our Team, Your Impact*
* The Associate Director, Operations Management provides strategic and operational leadership for vendor-supported Patient Services programs. This role is accountable for overseeing complex hub operations, ensuring vendor performance and compliance, and driving cross-functional execution against business priorities. The Associate Director serves as a key partner across Patient Services, Market Access, Compliance, Pharmacovigilance, Finance, Field Teams, and external vendors to proactively identify risks, strengthen operational readiness, and advance process improvements that enhance the patient and provider experience.

This position also helps shape operational strategy, supports program evolution and launch readiness, and provides leadership, guidance, and coaching across the broader team.

** How You'll Spend Your Day*
* All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

⦁    Provide strategic oversight of hub vendor operations supporting Patient Services programs, ensuring alignment with enterprise priorities and program objectives.

⦁    Establish and maintain performance expectations for vendors, including service levels, quality standards, compliance requirements, and KPI deliverables.

⦁    Lead oversight of staffing models, workflows, productivity, and service delivery to ensure scalable, efficient, and patient-centered operations.

⦁    Analyze vendor reporting, KPIs, and operational trends to inform decision-making, identify performance gaps, and recommend corrective actions.

⦁    Proactively identify operational risks, process gaps, and emerging issues, and lead mitigation plans in partnership with internal and external stakeholders.

⦁    Partner with vendors to enhance dashboards and reporting transparency.

⦁    Serve as a senior escalation point for complex operational issues affecting patients, providers, vendors, or internal stakeholders, ensuring timely resolution and appropriate governance.

⦁    Drive timely resolution of issues through collaboration with vendors and internal partners.

⦁    Lead cross-functional collaboration with Market Access, Compliance, Pharmacovigilance, Field Teams, Finance, and Operations to align strategy, execution, and issue resolution.

⦁    Translate vendor performance, key risks, and operational recommendations into clear, actionable updates for senior leadership.

⦁    Oversee PARC submissions and related governance processes to support operational decision-making, business continuity, and compliance.

⦁    Provide oversight of invoicing, budget tracking, and financial reconciliation activities to support sound fiscal management and vendor accountability.

⦁    Lead continuous improvement initiatives that enhance operational efficiency, service quality, reporting transparency, and stakeholder experience.

⦁    Support operational readiness for program launches, enhancements, and strategic initiatives by ensuring processes, vendors, and stakeholders are prepared for successful execution.

This position will be based out of Parsippany, NJ in a hybrid work environment, 2-3 days onsite, or flexible for a remote work environment for the right candidate

** Also Good to Have*
* TRAVEL REQUIREMENTS

⦁    Approximately 30% domestic travel throughout the US, which may include weekend and overnight trips

PHYSICAL REQUIREMENTS:

Occasional:

⦁    Sitting for extended periods of time at workstation or mobile equipment.

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