GTM Communications Manager

Manager Of Gtm Employee Communications

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.

A bit about you:
You dig into all aspects of the work-seeking out information, distilling it, building strategy, drafting narratives, and executing. You're proactive, organized, and thrive in a matrixed environment. You're a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive.

This position is an individual contributor role reporting to the Employee & Executive Communications Director.

Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities

Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams. Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences

Develop communications narratives, campaigns, and supporting materials

Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more

Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals

Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization

Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

5+ years of communications experience at major corporations or agencies

BS/BA degree or equivalent

Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications

Experience managing multiple concurrent projects and stakeholders with competing priorities

Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development

Experience at public companies and with global teams in technology/enterprise settings

Strong ability to advocate and influence at all levels in a matrixed environment

Experience developing executive communications and leadership positioning

Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures

Familiarity with internal platforms (Slack, Confluence, email, G-suite)

Experience measuring communications effectiveness using analytics tools

Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives

Excellent written and verbal communication skills with proven narrative development ability

Flexibility and a bias to action-this is a lean and nimble team

Pay for this position is based on a…