Business Analysis Advisor - C&IB Business Technology Servicing

Business Analysis Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh or Philadelphia, PA;
Cleveland, OH;
Wilmington, DE; or Charlotte, NC.

Job Description:

• Directs the research, discovery, collection and interpretation of business requirements.

• Participates in the development and review of complex processes and procedures, workflow analytics and reporting.

• May provide senior level consultation and communications with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.

• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.

• Independently mentors, leads, and coaches other associates to affect knowledge transfer.

• Oversee the development and maintenance of all applicable policies and procedure documentation.

• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.

• May communicate with senior level stakeholders and technology teams on complex business requirements.

• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.

• Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

Specific responsibilities include, but are not limited to:

• Identify business needs and define solution approach and scope to address those needs.

• Lead requirements gathering sessions to understand business needs and translate them into clear, actionable requirements.

• Research and resolve commercial lending business and technical issues, including communication with management and end users.

• Develop process and data flow documentation, including current and future state mappings.

• Design and execute comprehensive test cases and provide guidance to other testing resources as needed.

• Ensure solutions align with and fulfill business goals and objectives.

• Participate in Agile ceremonies and write, review, and refine user stories

• Experience writing requirements for and testing APIs is preferred but not required.

Key

Skills and Experience:

• Strong data analysis skills with proficiency in Excel (pivot tables, advanced functions) Excellent requirement gathering, documentation, and problem solving skills

• Experience in agile methodology for software development

• Ability to structure ambiguous information and create clear, actionable output

• Excellent written and verbal communication skills for both technical and non-technical audience

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.