Decision Analytics Consultant- Digital Customer Experience

What you’ll do

• Work with project leadership to define project scope and develop approach
• Lead project teams in design and execution of analyses to test hypotheses and improve client commercial effectiveness
• Lead project task execution by ensuring progress, organizing project data and coordinating team meetings
• Conduct issue analysis and develop hypotheses on the key client issues
• Synthesize findings, develop recommendations and communicate results to clients and internal teams
• Provide thought leadership and innovation within projects and practice areas
• Participate in business development
• Contribute to internal firm activities
• Coach and mentor junior team members

• MBA with a bachelor’s (and often graduate) degree in a quantitative, analytical discipline such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering. Alternately, candidates may possess a PhD in marketing, economics, decision sciences or a related field with a business application. In lieu of an MBA or PhD, 5‑8 years of relevant work experience may substitute.
• Up to 3 years of post‑MBA relevant work experience, and 3‑5 years of pre‑MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA).
• High motivation, good work ethic, maturity and personal initiative.
• Aptitude for, and enjoyment of, leading and managing teams.
• Effective oral and written communication skills that enable personal impact with senior‑level decision makers.
• Strong attention to detail, with a quality‑focused mindset.
• Analytic problem‑solving skills, with a creative and innovative outlook.
• Client service orientation.
• Fluency in English.
• Client‑first mentality.
• Intense work ethic.
• Collaborative spirit and problem‑solving approach.

• Cross‑functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences.

Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.