Senior Enterprise Client Success Partner Remote

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes.

• Comprehensive coverage starts the first day of employment, including Medical, Dental/Orthodontia, and Vision.
• Ownership:
  All Team Members are eligible for synthetic ownership in Experity after one year of employment, with real financial rewards when the company is successful.
• Employee Assistance Program: includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and more.
• Flexibility:
  Experity offers flexible work scheduling to help employees balance work, family, and life-related issues.
• Paid Time Off (PTO): a generous PTO plan that increases with milestones.
• Career Development: a learning program foundation that allows members to explore their potential and achieve career goals.
• Team Building: events such as a family company picnic and a holiday party.
• Total Compensation: competitive pay, quarterly bonuses, and a 401(k) retirement plan with employer match.

Salary is budgeted between $121,400–$161,500, depending on experience.

Team members who live within the U.S. but are not local to an Experity office may work remotely, with occasional travel for meetings and collaboration.

• Manage and own the relationship with the client senior leadership team for Experity’s largest and most complicated clients.
• Meet with client management on a regular basis and build relationships at multiple levels.
• Maintain a communication cadence of at least monthly business reviews and annual on‑site leadership meetings.
• Ensure service level commitments are met for each client.
• Coordinate and hold accountable internal service teams to ensure successful delivery of our products and services.
• Support client adherence to prescriptive best‑practice setup and configuration of our products.
• Monitor performance metrics and identify opportunities for improvement.
• Maintain an understanding of the urgent‑care business model, client workflows, and common market problems.
• Provide system and industry expertise with a consultative approach focused on optimal utilization and realized value of Experity solutions.
• Increase customer satisfaction by understanding business needs and supporting expanded utilization of Experity solutions.
• Elevate client relationships from vendor/partner to trusted business advisor.
• Provide revenue cycle management expertise toward ongoing process improvement and compliance initiatives.
• Work with clients to reduce recurring errors and claim exceptions.
• RCM success management: interpret and analyze clinic financial data through key reports and revenue‑cycle drivers.
• Lead a monthly meeting to review accounts‑receivable status, KPIs, and accounting reports with the client’s financial team.
• Support development and ongoing management of prescriptive best‑practice PM system setup, EDI processes, and revenue‑cycle workflows.
• Collaborate with the RCM Operations and RCM Management teams to prioritize and approach service delivery.
• Communicate findings effectively with assigned clinics and their management staff to achieve optimum performance.
• Identify trends and carrier issues related to billing and reimbursements and report findings directly to assigned clinics.
• Collaborate with other departments such as marketing, support, and product management to ensure ongoing client success.
• Act as liaison for internal and external communications with assigned clients.
• Manage ongoing conference calls and ensure a positive relationship with assigned accounts.
• Provide regular status reports and manage task lists for all project areas.
• Support the sales process with potential clients and identify opportunities for selling additional solutions into the client base.
• Support Sales when subject‑matter expertise is needed.
• Proactively nurture opportunities for…