Virginia MMIS​/MES Account Manager

Position: Virginia MMIS / MES Account Manager
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

** MMIS/MES Account Manager*
* Conduent's Government Healthcare Solutions empower state and local agencies to improve health outcomes and optimize program performance through technology-enabled services and platforms. Our solutions support Medicaid, Medicare, and other public health initiatives with a focus on program integrity, member engagement, and operational efficiency. With decades of experience and a proven delivery model, we partner with government clients to deliver mission-critical services that benefit millions of individuals across the U.S.

We are seeking a highly skilled and experienced  
** MMIS/MES Account Manager
** to join our Virginia team. This role is pivotal in establishing and maintaining strategic client relationships, ensuring the delivery of exceptional services, and driving account growth. Ideal candidates will have experience building lasting relationships, an entrepreneurial spirit, and a proven track record in State Government Healthcare.

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* Key Responsibilities:

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** Primary Point of Contact:
** Serve as the main liaison for the Commonwealth of Virginia, maintaining effective communication for contract administration, escalations, and growth opportunities.

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** Collaborative Solutions:
** Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.

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** Client Relationship Management:
** Build and maintain executive-level partnerships, serving as a trusted advisor to client stakeholders.

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** Financial Performance Management:
** Manage account profit and loss related to the budget to achieve or exceed annual goals.

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** Performance Oversight:
** Partner with Delivery to drive performance and oversee the end-to-end execution of contracted services.

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** Growth Strategies:
** Identify and develop upsell and cross-sell opportunities to maximize account potential.

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** Contract Management:
** Manage contract renewals, pricing discussions, and change request processes.

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** Issue Mitigation:
** Oversee issue resolution, mitigation planning, and performance escalations.

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** Strategic Insight:
** Stay informed on industry trends and competitor analysis to inform client strategies.

** Requirements:*
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** Educational Background:
** Bachelor's degree.

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* Experience:

** Minimum of seven (7) years of combined experience in Account Management, Compliance Management and Government Healthcare/MMIS/Medicaid Enterprise Systems.

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** Industry Knowledge:
** Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.

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** Team Leadership:
** Experience in leading collaborative teams across service delivery, product, and operations.

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** Contractual Expertise:
** Proficiency in navigating contractual terms, service level agreements, and operational governance.

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** Presentation

Skills:

** Ability to deliver polished business reviews and executive presentations with confidence.

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** Travel:
** Willingness to travel as needed.

** Preferred:*
* + Medicaid Management Information System and Fiscal Agent experience in the Government healthcare industry.

+ Large-scale systems and operations implementation experience.

** Flexible Working*
* At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

** Hybrid work** :
Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

** Working For You*
* Perks and rewards designed for you:

+ Health and Welfare Benefits:
Our health and welfare benefits can be tailored to fit you and…