Regional Distribution Center Manager

Regional Distribution Center Manager

Town of Ledgeview, Wisconsin, United States – Full Time. Immediate start. Remote Job:
Yes. Telecommute:
Yes. Sponsor Visa:
No.

• Own full inventory accountability for the RDC, including daily cycle counts, variance resolution, and root‑cause analysis of discrepancies; maintain inventory accuracy at or above 95%.
• Manage receiving, put‑away, pick, pack, and ship processes to ensure the full NCS product suite is available and delivered accurately, on time, and to the correct location.
• Establish and enforce inventory control SOPs covering damage prevention, lot rotation, shrinkage mitigation, and product integrity from receipt through final‑mile delivery.
• Conduct regular physical audits and reconcile system records (WMS/ERP) to identify and correct discrepancies before they impact customer fulfillment.
• Prepare and distribute daily operational reports covering order fulfillment rates, inventory positions, labor productivity, shipping accuracy, and open exceptions.
• Analyze key performance indicators (KPIs) daily and weekly to identify trends, flag risks, and drive corrective action before issues compound.
• Leverage WMS to translate operational data into actionable insights; present findings to leadership and site team with clear recommendations.
• Track and report on facility P&L performance, including labor cost per unit, cost per order, and budget‑to‑actual variance.
• Serve as the primary escalation point for customer complaints, service failures, and supply chain disruptions; own resolution from identification through closure with documented root cause and corrective action.
• Escalate issues to the VP of Distribution and cross‑functional partners within defined SLAs, providing context, impact assessment, and proposed solutions.
• Maintain a real‑time escalation tracker and ensure no open issue exceeds 24 hours without a status update to affected stakeholders.
• Proactively identify potential service risks and communicate them upstream before they become customer‑impacting events.
• Partner with peer RDC Managers and the corporate distribution team to share best practices, align on standard operating procedures, and drive consistency across the network.
• Collaborate with Sales, Customer Service, Procurement, and Transportation teams to optimize order flow, resolve fulfillment gaps, and improve the end‑to‑end customer experience.
• Participate in weekly cross‑functional syncs and contribute operational intelligence that informs demand planning, product allocation, and network strategy.
• Apply structured problem‑solving methodologies (5 Whys, fishbone analysis) to diagnose operational breakdowns and implement sustainable fixes.
• Challenge the status quo: identify inefficiencies in workflows, layouts, and processes, then design, pilot, and scale improvements with measurable ROI.
• Evaluate staffing models, shift structures, and labor allocation using data rather than assumptions; adjust dynamically to meet fluctuating demand.
• Conduct post‑mortem reviews on major service failures or safety incidents and implement preventive measures to ensure non‑recurrence.
• Lead, coach, and develop a high‑performing warehouse team, including recruiting, onboarding, training, and performance management.
• Define and communicate clear performance expectations for safety, quality, delivery, cost, and engagement; hold the team accountable through regular 1:1s and performance reviews.
• Champion a safety‑first culture: ensure 100 % completion of required training, enforce OSHA/EPA compliance, conduct regular safety walks, and drive toward zero recordable incidents.
• Foster an environment of accountability, ownership, and continuous learning aligned with NCS values and vision.
• Ensure full compliance with all federal, state, and local warehousing, material handling, and shipping regulations, including OSHA, EPA.
• Stay current on regulatory changes; advise leadership on required actions and implement updates proactively.
• Maintain all required documentation, certifications, and audit‑ready records for the facility.

• Inventory Mastery – Maintains rigorous accuracy standards; treats inventory integrity as…