Client Account Support Senior Analyst, U-- Cigna Healthcare - Remote

Responsibilities

• Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery.
• Lead cross‑functional implementation, coordinating SMEs to drive effective team collaboration.
• Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business.
• Facilitate installation meetings to align client plan intent and oversee end‑to‑end set‑up, including system build, readiness, eligibility, , and billing.
• Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation.
• Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent set‑up aligned to plan design intent.
• Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion.

• High school diploma or GED – required; bachelor’s degree – preferred.
• 2+ years of healthcare background/benefits knowledge – required.
• 2+ years of client‑facing experience in account management, client services, or sales – preferred.
• Strong analytical skills to effectively solve complex issues to resolution – required.
• Demonstrated interpersonal and cross‑functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions – required.
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills – required.
• Self‑motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast‑paced environment – required.
• Familiarity with multiple Cigna systems (e.g., ePro, CIT, Vista, Facets, CDB).
• Experience applying project management skills to manage timelines, priorities, and deliverables – highly preferred.
• Adept at building cross‑functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions – preferred.
• Ability to travel up to 10% of the time, as needed – required.
• If working at home occasionally or permanently, internet connection must be obtained through a cable broadband or fiber‑optic internet service provider with speeds of at least 10
  
  Mbps download / 5
  
  Mbps upload.

Annual salary range: 56,600

USD – 94,300

USD, depending on relevant factors, including experience and geographic location. Eligible to participate in an annual bonus plan.

• Health‑related benefits starting on day one, including medical, vision, dental, well‑being and behavioral health programs.
• 401(k) plan.
• Company‑paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days paid time off per year.
• Paid holidays.
• Leaves of absence.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington.