Global Workplace Performance Analyst

Global Workplace Experience Performance Analyst

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview:

We are seeking a Global Workplace Experience Performance Analyst to support the Workplace Experience and Performance teams with optimization of performance and reporting for Food Services, AV Support Services, and Workplace Experience across all regions, with a focus on driving strategic business value through data-driven insights, commercial optimization, and process excellence.

Key Responsibilities:

• Develop, track, and report monthly operating metrics and KPIs for global workplace experience services including Food Services, AV, and FM Workplace Experience
• Support benchmarking and pricing strategies for Food & Beverage programs (to include catering, beverage & snack programs, cafes, and third-party programs); partner with sourcing to identify pricing improvements
• Present complex performance metrics and insights to senior leadership through compelling data storytelling
• Drive performance excellence across the organization, ensuring service delivery teams meet business-critical requirements and performance standards
• Own development of governance presentations and other client engagements; consolidating relevant information and materials from disparate sources
• Monitor compliance with health and safety, food safety, and operational regulatory requirements
• Develop and maintain performance dashboards and reports for stakeholders
• Support data-driven decision making through accurate and timely analysis to include cost variances, labor productivity modeling, and PL performance to identify optimization opportunities
• Support team in conducting root cause analysis for performance failures and track corrective action implementation

Qualifications:

• Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field
• Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins
• 4-6 years of experience in data analysis, business intelligence, or similar role
• Minimum 2 years of experience in F&B operations or hospitality services
• Strong analytical skills with proficiency in Excel and data visualization tools
• Excellent communication skills, both written and verbal
• Ability to translate complex data into actionable insights
• Knowledge of performance metrics and indicators preferred
• Understanding of food service KPIs including financial performance, participation rates, and compliance metrics
• Experience working in a global, multi-regional environment

Competencies:

• Analytical thinking and problem-solving orientation
• Attention to detail and accuracy
• Ability to work independently and as part of a global team
• Strong time management and organizational skills
• Proactive approach to identifying opportunities for improvement
• Excellent interpersonal skills with ability to communicate with all levels of management

This is role follows a hybrid work schedule consisting of three days in a client office and two days work from anywhere—meaning working from a JLL office, co-working space, or a home office that is conducive to productive remote work

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

80,000.00 –  USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Atlanta, GA, Austin, TX, New York, NY, Raleigh, NC, San Jose, CA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay