Operations Specialist, Scheduling and Cell Logistics

Title:
Sr Specialist, Global Operations Support, Scheduling and Cell Logistics
Duration: 12 months
Employment Type: 60% On Site Hybrid (M-F, On site Tues, Weds, Thurs)
Location:
Seattle Eastlake or Giralda Farms!
Client :
Client

The Sr Specialist, Global Operations Support, Scheduling and Cell Logistics is a key individual contributor responsible for supporting end to end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to ensure a seamless patient treatment and delivery experience.

The Sr. Specialist contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best in class customer experience for treatment centres worldwide.
Responsibilities:
" Execute day-to-day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.
" Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.
" Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.
" Provide timely issue resolution and escalation support for order, scheduling, and master data-related operational challenges.
" Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.
" Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.
" Collaborate routinely with regional SCLT teams (Nor Am, EU, APAC) and cross-functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.
" Engage with internal and external stakeholders through in-person, electronic, and virtual channels to support seamless patient treatment center operations.
" Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.
" Identify process gaps and opportunities for improvement; contribute to the design and implementation of future-state workflows and continuous improvement initiatives.
" Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.
" Participate in cross-functional projects, working groups, and operational meetings as assigned.
" Provide on-the-job training and knowledge sharing in areas of subject-matter expertise to support team capability building.
" Contribute to a positive end-to-end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.

Education and Experience:
" Bachelor s degree or 4+ years of experience in the pharmaceutical/biotech industry.
" Experience in a regulated (cGMP/FDA) environment.
" Strong background in order management, planning/scheduling, or master data management within supply chain or patient operations.
" Cell Therapy or patient-specific therapy experience preferred.
" Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).
" Advanced proficiency in Client Office 365 (Outlook, Excel, PowerPoint, Word).

Knowledge, Skills, and Abilities:
" Highly self-motivated, professional, and able to work independently or collaboratively.
" Strong communication and presentation skills.
" Skilled in planning, organizing, and synthesizing complex information.
" Effective at managing tense situations and de-escalating issues.
" Flexible and adaptable in a dynamic, rapidly evolving environment.
" Strong customer service orientation and commitment to operational excellence.
" Comfortable working with global and culturally diverse teams.
" Demonstrates Client core values:
Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.

Additional Requirements:
" Position is office-based in Seattle, Giralda Farms; minimum 60% in-office attendance required.
" Remote work must be performed from a consistent home office setup with reliable internet.
" Evening, weekend, and holiday on-call support may be required.
" Travel up to 10%; international travel no more than once per year.