Senior Analyst - Vendor Strategy, Financial Ops & Workforce Analytics - Remote

Senior Analyst

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

United Healthcare is committed to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As part of the Global Vendor Strategy & Partner Management organization, this role supports a critical function responsible for ensuring financial integrity, operational alignment, and performance oversight across a large-scale call center outsourcing portfolio.

The Senior Analyst serves as an individual contributor with advanced analytical responsibilities and a high degree of autonomy. This role owns complex financial and operational workflows, including vendor invoice validation, forecasting, accrual development, and reconciliation, ensuring alignment between contractual terms, workforce activity, and financial outcomes.

This position operates at the intersection of Finance, Operations, Workforce Management, and Vendor Management. The Senior Analyst is expected to independently manage deliverables, influence cross-functional stakeholders, and translate complex data into actionable insights that support both operational execution and long-term strategic planning.

This role is critical to ensuring financial discipline, operational alignment, and strategic vendor management across a high-impact outsourcing portfolio. The Senior Analyst directly influences cost accuracy, forecasting reliability, and vendor performance outcomes-making it a key enabler of both operational success and long-term business strategy.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
• Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
• Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
• Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)

• Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
• Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
• Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
• Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes

• Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
• Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
• Support business case development, vendor strategy initiatives, and operational planning activities
• Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams

• Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
• Support contract development through pricing analysis, financial modeling, and performance metric design
• Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
• Identify cost optimization…