Sales Operations Manager; Remote

Overview

Remote Sales Operations Manager – Concentrix

• Own overall sales performance (conversion, revenue, productivity) across assigned programs
• Drive daily/weekly performance rhythms to ensure consistent execution
• Identify performance gaps early and implement corrective actions
• Partner with leaders to build strong pipelines and hit or exceed targets
• Lead and develop Team Leaders and Sales Coaches to drive a high‑performance culture
• Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
• Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
• Reinforce a culture of accountability, urgency, and ownership
• Shift coaching approach to be skill‑based and behavior‑focused (sales conversations, objection handling, rapport building)
• Ensure coaching is documented, consistent, and tied directly to performance outcomes
• Partner with Training to improve new‑hire readiness and early tenure success
• Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
• Identify opportunities to improve efficiency and productivity without sacrificing quality
• Drive consistency in processes, communication, and execution across teams
• Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
• Translate client expectations into clear operational actions
• Proactively communicate risks, opportunities, and progress

• Associate’s Degree preferred; more than ten years of experience with two to four years of progressive management experience preferred
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Demonstrated ability to coach and develop action plans, maximizing performance and providing effective feedback
• Demonstrated ability to implement change; flexibility to adapt quickly to changing business needs
• Work well under pressure and follow through on items to completion while maintaining a professional demeanor
• Excellent communication skills, both written and verbal; ability to present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast‑paced and deadline‑oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Willingness to work a flexible schedule
• MUST have 1+ year of experience as an Operations Manager or Sales Operations Manager
• Must have 3-5 years of proven high‑level sales leadership – OB sales experience ideal
• Must reside in the United States and have a valid U.S. address for residence
• 18 years of age or older with a completed high school diploma or GED, required

Base salary range: $60,000.00 – $75,000.00 annually

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• Daily Pay enrollment for early pay access
• Work‑from‑home convenience with company‑supplied technologies

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Only applicants who are legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.