Business Consultant Customer Experience Management · Boston

Job description

The Business Consultant is a key role in the Professional Services organization, tackling complex business challenges from customers and helping them see optimal value out of their investment in Akeneo.

• Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology.
• Provide hands‑on delivery and configuration to accelerate our customers’ time to value.
• Lead on‑site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation.
• Deliver best practices and guidance to customers and partners in all forms including written documentation, presentations, emails, calls, and more.
• Train customers and partners on Akeneo key principles and best practices.
• Work collaboratively with other members of the professional services team and other cross‑functional teams to ensure successful customer outcomes.
• Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers.
• Work with partners to provide functional recommendations based on customer use cases and business requirements.
• Contribute to Akeneo’s implementation methodology and help improve how we work with customers.

• You have 3+ years of professional services or software implementation experience.
• You are passionate about customers and helping them drive value through the adoption of technology.
• You are experienced and comfortable leading workshops with customers of mixed skill levels and seniority.
• You love digging into complex customer challenges and helping them implement simple solutions.
• You’re meticulous about the quality of customer deliverables.
• You thrive in an extremely dynamic and changing environment.

Between $115,000 to $125,000 on‑target earnings.

• Work‑Life Balance: Enjoy 25 days of annual leave with flexible working hours, and a hybrid setup allowing 3‑4 days working from home. Option to Work from Anywhere for up to 30 days per year.
• Home Office & Commuting Allowance: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco‑friendly commuting.

• Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
• Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

• Professional Development: Access a $1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme".
• Comprehensive Onboarding: Start on the right foot with a structured company onboarding program.

• Health & Insurance: Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps.
• Financial Security: Benefit from a 401k with a 4% company match and short as well as long‑term disability insurance.
• Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.