Patient Advisor

Position Overview

Patient Experience Advisor – As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions.

• Lead the day‑to‑day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision‑making.
• Deliver both on‑demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
• Collaborate cross‑functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client’s patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best‑practice recommendations that drive measurable impact.

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• In‑depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG‑CAHPS) required.
• Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Passionate about patient experience, proactive in problem‑solving, and committed to follow‑through.
• Comfortable in a fast‑paced environment with the ability to manage multiple priorities.
• Willingness to travel up to 25% for client engagements.
• Bachelor’s degree required.

Location:

Remote work‑from‑home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs.

Travel:
Up to 25%.

We gather in‑office three days a week (Tuesday–Thursday) for team members located near our hubs; remote flexibility on other days.

Expected base salary ranges from $81,000 - $115,000. Additional compensation may include a discretionary bonus or commission tied to achieved results.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Press Ganey will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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