Inside Sales Manager

Salary Range

$65,000.00 To $75,000.00 Annually

At Luminultra , we don’t just test for microbes, we bring clarity to uncertainty. Our tools and services empower industries to get the insights they need to act with speed, precision and confidence.

As a global leader in applied molecular diagnostics, we support organizations across the water, energy and food sectors - where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions and expert services, we equip frontline teams with the insights they need to make high‑stakes decisions quickly and accurately. Behind every test result is a deeper purpose: to help industries and communities thrive.

From detecting early‑stage contamination in food production, to ensuring asset integrity in complex industrial systems, to identifying pathogens in water networks, our work is about keeping essential operations moving with less risk and greater resilience.

Founded in 2003 and headquartered in Fredericton, New Brunswick, Luminultra has grown into a globally recognized company with a team located across Canada, the U.S., the UK and France. We’re united by a shared vision: a resilient world where industries and communities thrive with clarity and control over microbial risks.

Join us and be part of an innovative, collaborative team that shows up every day for our customers, and for each other.

This role is open to remote work from one of the States that we are established in – Colorado, Florida, Louisiana, Maryland, Michigan, Texas, and West Virginia. There are opportunities for hybrid work if located close to Baltimore, MD.

Luminultra is recruiting an Inside Sales Manager to lead our dynamic and growing team of Inside Sales professionals. Success will be measured through revenue growth within our portfolio of technologies and solutions. This position offers a base salary range of $65,000 to $75,000 USD, depending on experience, with the opportunity for increased compensation through our Sales Incentive Bonus Plan.

In this role, you will engage closely with your team of front‑line sellers to generate and nurture new business opportunities, while educating potential and existing customers on the value of Luminultra’s expertise and solutions. Y ou and your team will drive targeted account growth through inbound and outbound lead management, using strategic outreach to build interest, secure commitment, and accelerate sales across our portfolio.

We’re seeking a driven, competitive leader who is passionate about achieving revenue targets, coaching and mentoring others, and building a world‑class Inside Sales team. You will leverage modern digital lead generation tools, a CRM, and multi‑channel outreach to guide the team in creating, qualifying, and closing new business opportunities. Along the way, you will coach best‑in‑class business development practices to engage new prospects, re‑activate dormant accounts, and accelerate customer acquisition.

As the Inside Sales Manager, you will work to support key organizational objectives and have responsibilities such as:

• Direct, lead, and take responsibility for the inside sales representatives’ daily activities.
• Track metrics to make data‑informed decisions about inside sales strategy.
• Recruit, hire, and onboard new inside sales representatives.
• Devise and implement training programs.
• Set individual and team goals.
• Keep alignment and cooperation with the Vertical Market Teams ensuring mutual support and success.
• Champion opportunities to consistently improve the Luminultra experience.
• Drive customer retention, reduce churn, and increase customer satisfaction.
• Ensure alignment, engagement, and downstream ownership of Marketing initiatives to grow market share, improve customer experience and build Luminultra brand awareness and reputation.
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf.
• Routine auditing of the customer journey to identify and fix gaps.
• Test new strategies for driving customer value.
• Continually review and evolve the collection of processes Luminultra uses to…