Member Experience,Senior Product Manager; Credit Cards Job Vancouver BC Canada,Business

Position: Member Experience, Senior Product Manager (Credit Cards)

Our Story &

Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Senior Product Manager (Credit Cards), you will lead the strategic vision, development, and evolution of Vancity’s credit card products, ensuring alignment with Vancity’s broader business goals and member needs. This role balances high-level strategy with hands-on execution, guiding product direction through market insights, pricing strategy, and cross‑functional collaboration. You will partner closely with senior leaders and diverse internal teams to deliver initiatives that strengthen member value, portfolio performance and Vancity’s competitive position in the credit card market.

We are seeking a strategic, collaborative product leader with strong business acumen, deep interest in credit card product management that support financial well-being.

This is a Full-time, Permanent role based at Vancity head office and will report directly to the Senior Manager, Visa
. This position offers a hybrid or remote work arrangement, with flexibility to support candidates based in British Columbia or Ontario.

How You'll Make an Impact:

Setting and refining the credit card product vision to align with organizational strategy and member needs

Analyzing market trends, customer insights, and competitor landscapes to inform product decisions

Prioritizing credit card features, releases, and enhancements based on business impact and feasibility

Leading pricing recommendations through competitive market scans and execution of pricing grid changes

Collaborating with cross-functional partners including ITS, design, marketing, sales, and support teams

Communicating product roadmaps, progress, and insights to senior leadership and executives

Engaging with key stakeholders, partners, and members to validate assumptions and gather feedback

Ensuring alignment and smooth execution of product initiatives across teams

Champion credit card acquisition strategies by leveraging data-driven insights

Drive end-to-end product lifecycle management

Collaborate with analytics and marketing teams to design and execute campaigns that align with product goals.

Ensure compliance and risk management considerations are embedded in product design and delivery for financial services.

What You’ll Bring to the Team:

A bachelor’s degree in business, commerce, technology, or a related field

7+ years of progressive experience in credit card product management, product strategy, or related roles

Demonstrated experience leading product vision, roadmaps, and prioritization in complex environments

Strong knowledge of market analysis, pricing strategy, and competitive positioning

Proven ability to collaborate with senior leaders and cross-functional teams

Experience working within financial services or regulated industries is an asset

Extra Skills That Set You Apart:

Experience in banking, credit union, or financial product environments

Familiarity with agile product development methodologies

Experience presenting product strategies and recommendations to executive audiences

Proven success in credit card acquisition and retention initiatives.

Experience working in Agile pods or squads, with strong knowledge of Scrum ceremonies and backlog management.

Ability to influence and align stakeholders across technology, marketing, and operations to achieve shared objectives.

You’ll Thrive Here If You Are:

Strategic – Able to think long-term and connect product decisions to organizational goals

Collaborative – Skilled at working across…

Member Experience, Senior Product Manager; Credit Cards