Enrollment Processing Representative II Job Lincoln Nebraska USA,Business

Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX.

This is a work from home position.

Pay for this role: $16.50/hour

Job Responsibilities

Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.

Contribute to Continuous Process Improvement.

Ensure integrity of data and information.

Validate and update information in the Loan Servicing systems.

Review prior lender service and payment histories.

Staying updated on company and department communication, emails and procedures.

Attending team meetings and required trainings.

Completing corporate trainings and quarterly meeting with leadership

Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)

Working required overtime as needed.

Additional Requirements

Employment and continued employment are contingent having obtaining and maintaining a favorable clearance
Must reside in the United States and be a United States citizen
This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information
Must not be delinquent or in default with any federal debt
Final suitability determination is the sole discretion of the Department of Education

Education

High school degree or equivalent required.

Experience

1 - 2 years customer service experience and/or general work experience preferred.

Knowledge of Loan Servicing and/or Originations systems preferred.

Competencies – Skills/Knowledge/Abilities

Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Basic Computer skills

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. to learn more about our benefits:

Equal Opportunity

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Accommodations for Disabilities

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or c

Drug And Tobacco

Nelnet is a Drug Free and Tobacco Free Workplace.

AI in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice:
Automated Tools in Hiring.

Additional EEO Info

EEO Info () | EEO Letter () | EPPA Info () | FMLA Info ()

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