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Implementation/Onboarding Specialist Remote; US · remote mid/y
Remote / Online - Candidates ideally in
North Little Rock, Pulaski County, Arkansas, 72114, USA
Listed on 2026-06-29
North Little Rock, Pulaski County, Arkansas, 72114, USA
Listing for:
CEDX Systems
Full Time, Remote/Work from Home
position Listed on 2026-06-29
Job specializations:
-
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
At CEDX Systems we build AI workflow automation for the world's most demanding professional services teams. As a implementation / onboarding specialist on our customer success team, you'll own meaningful outcomes from day one in a small, high-output team.
What you'll do- Own a portfolio of customers — their adoption, expansion, and retention
- Run business reviews, identify risk early, and drive renewal outcomes
- Be the loudest internal voice for the customer's actual experience
- Partner with product on roadmap signal and with sales on expansion
- 3+ years in CS / account management at a B2B SaaS company
- Comfortable owning renewals, expansions, and risk conversations
- Strong project management and exec presence
- Customer-obsessed without being a yes-machine
- Competitive base + equity in a fast-growing AI company
- Flexible PTO + paid parental leave
- Annual learning & development budget
- Top-tier laptop + home-office stipend for remote roles
- 401(k) / pension match where applicable
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