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Implementation​/Onboarding Specialist Remote; US · remote mid​/y

Remote / Online - Candidates ideally in
North Little Rock, Pulaski County, Arkansas, 72114, USA
Listing for: CEDX Systems
Full Time, Remote/Work from Home position
Listed on 2026-06-29
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 90000 - 125000 USD Yearly USD 90000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Implementation / Onboarding Specialist  Remote (US) · remote · full-time · mid $90k – $125k / y[...]

At CEDX Systems we build AI workflow automation for the world's most demanding professional services teams. As a implementation / onboarding specialist on our customer success team, you'll own meaningful outcomes from day one in a small, high-output team.

What you'll do
  • Own a portfolio of customers — their adoption, expansion, and retention
  • Run business reviews, identify risk early, and drive renewal outcomes
  • Be the loudest internal voice for the customer's actual experience
  • Partner with product on roadmap signal and with sales on expansion
What you need
  • 3+ years in CS / account management at a B2B SaaS company
  • Comfortable owning renewals, expansions, and risk conversations
  • Strong project management and exec presence
  • Customer-obsessed without being a yes-machine
  • Competitive base + equity in a fast-growing AI company
  • Flexible PTO + paid parental leave
  • Annual learning & development budget
  • Top-tier laptop + home-office stipend for remote roles
  • 401(k) / pension match where applicable
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