Support Officer - German Speaker

Who we are

Teroxx is a digital assets boutique, specializing in digital assets management and blockchain-based solutions. We focus on offering tailored, secure, and transparent services to both private and corporate clients in the cryptocurrency sector. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust.

We are looking for an experienced and highly motivated Support Officer to join our team based in our Athens, Greece office.

• Undertake customer profile checks and handle management tasks.
• Monitor support systems and elevate issues as needed.
• Support internal teams with operational or system-related queries.
• Maintain and update internal records and databases.
• Oversee and manage support emails, live chats and manual order processes.
• Collaborate with the Head of Support and operations teams for system improvements.

• Strong attention to detail and organizational skills.
• Proficiency in office software and backend tools (e.g., CRM systems).
• Good communication and problem‑solving skills.
• Ability to work independently and handle sensitive information.

• Backend/Backoffice experience in financial services is a must.
• Interest or basic knowledge of crypto assets is a plus, but not required.
• Familiarity with ticketing and support systems.
• Native‑level fluency in German (C2) and business‑level English.

This position operates within a 24‑hour shift environment. Employees will be required to work in rotating shifts, including day and night shifts. Working hours and shifts may change based on operational needs. Flexibility and reliability are essential.

• 06:00-15:00
• 11:00-20:00
• 14:00-23:00
• 22:00-06:00 (Work from home)

• Be a part of a cutting‑edge fintech/digital assets company with a clear mission and vision.
• Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company.
• Opportunities for professional growth and career advancement within a rapidly evolving industry.
• Attractive Compensation Package – Competitive salary aligned with experience and market standards.
• Supportive & Collaborative Culture – Work in a friendly, team‑oriented environment.
• Modern Workplace – Enjoy state‑of‑the‑art offices designed for comfort and productivity.
• Flexible work model and working hours; this position follows a rotational shift pattern. It operates under a hybrid model, combining remote and on‑site work.
• Strong Team Ethos – Be part of a motivated team that values cooperation and shared success.