Strategic Account Executive TPA - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Strategic Account Executive serves as the liaison between Optum Rx and the client. You will serve as the quarterback for the account facing team responsible for ensuring compliance with the client's contract, relationship development and client satisfaction. You will be responsible for coordinating the activities of multiple internal departments to deliver best‑in‑class service to our client. As the strategic relationship manager you will be responsible for client revenue retention and growth.

This position requires a high‑performing individual with proven leadership skills and a comprehensive understanding of the PBM environment along with desire to work as part of a broader team.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Manages an assigned book of business with a focus on strategic client management, business plan development/ execution while cultivating client relationships
• Manages client contract renewal activities with the primary goals of client retention, upsell, growth and NPS
• Understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
• Maintains a complete understanding of client contract terms including the reporting of performance guarantees and managing service improvements and ensures that all assigned contracts are monitored and reported as stated in the terms
• Understands Optum Rx product and service offerings, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
• Ability to lead other support team members and establish a solid internal network of relationships
• Maintains consistent and regular client communications
• Predicts emerging client needs and develops innovative solutions to meet them, solves unique and complex problems with broad impact on the business, and participates in the development of business strategy
• Attends and participates in regular and ad hoc meetings on operational, financial, and contractual performance; engages cross functional teams on delivery, escalating issues where necessary and driving resolution and holds functional teams accountable to deliver against client expectations and contractual requirements
• Prepares and presents regular client presentations to key stakeholders within the client relationship and internally at Optum Rx; topics may include identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and Optum Rx industry news
• Manages and mentors account management team members; specific topics may include the creation and delivery of client presentations, upsell techniques, implementation activities and daily client interaction
• Stays abreast of industry trends and developments, demonstrates solid communication skills in presenting these to the client, demonstrates expertise in pharmacy benefit strategies and Optum Rx programs
• Provides leadership to client services team members in departmental and corporate initiatives
• Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
• Regularly attends and actively participates in company meetings as requested
• Performs other duties as assigned to meet corporate objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to…