Service Contracts Manager | Remote

How you'll make an impact

• Applies technical communication theory to ensure readability and usability of SOWs for delivery teams
• Manages a large volume of SOWs and deadlines simultaneously
• Assists with fielding daily Sales requests
• Generates pricing breakouts for service offerings
• May assist in the design of documentation templates
• Ensures accuracy, quality, and a unified style based on Optiv and industry standards
• Follows Optiv security policies, upholds professional standards, and performs all work in a manner respectful of others. Understands personal role in safeguarding corporate and client assets
• Maintains proficiency with the SOW development process
• Adheres to SOW Management procedures for SOW development, documentation tracking, communication, and other duties as required
• Utilizes , Desk, Box, and Zoom as tools of communication, historical reference, activity tracking, action item creation, and forecasting; utilizes Workday for time-tracking
• Builds expertise in Optiv’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services arena
• Serves as a resource for customers, sales teams, and SOW Management’s leadership by operating in knowledgeable, responsive, and organized methods
• Communicates effectively and positively with clients, Sales, Operations, and Service Delivery
• Performs other responsibilities as needed
• SOWs and projects are delivered accurately, and on time, and in a volume aligned with the rest of the team
• Work is compliant with internal and external standards
• Successful utilization of SOWs by Operations and Delivery teams
• Provides on-time delivery and accuracy of SOW documents
• Produces volume of SOWs aligned with the rest of the team on a consistent basis
• Consistently adheres to defined processes
• Provides initial feedback to management for non-standard SOW issues – proved ability to show critical thinking
• Navigates and builds relationships with immediate team and peers
• Effectively and positively communicates with stakeholders on SOW development statuses and processes
• Volunteers to take on additional workload
• Proficient in all tools necessary for the development and maintenance of SOWs

• Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience
• Minimum 2 years’ experience in SOW (statement of work)/contract management or related position/experience
• 2 or more years’ professional writing experience required. Technical writing experience strongly preferred
• Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)
• Experience in IT professional services preferred
• Excellent written and verbal communication skills
• Ability to build rapport and collaborate regularly across teams
• Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
• Excellent organizational and time management skills
• Superior problem solving and critical thinking skills
• Ability to deliver high quality documentation paying attention to detail and accuracy
• Sales oriented mentality; able to work with sense of urgency
• Demonstrated ability to work within a team environment
• Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
• Ability to work overtime and irregular hours when needed
• Ability to learn and apply new technical skills and concepts quickly
• Proficient PC computer skills
• Intermediate to advanced level proficiency in Microsoft Office suite
• Experience with Salesforce and Box preferred, or other CRM and document management programs
• Strong organizational skills to coordinate with national clients and meet time sensitive deadline required
• Ability to read, analyze, and interpret business documentation, including contracts and process documents
• Ability to write reports, effective business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from internal and external customers across all levels of an organization
• Ability to…