Sales Operations Manager; Remote

Remote Sales Operations Manager – Concentrix

Job Summary:

Manage sales performance, processes, and teams for remote operations. Support clients, drive coaching, and optimize resources.

• Own overall sales performance (conversion, revenue, productivity) across assigned programs
• Drive daily/weekly performance rhythms to ensure consistent execution
• Identify performance gaps early and implement corrective actions
• Partner with leaders to build strong pipelines and hit or exceed targets
• Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
• Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
• Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
• Reinforce a culture of accountability, urgency, and ownership
• Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
• Ensure coaching is documented, consistent, and tied directly to performance outcomes
• Partner with Training to improve new hire readiness and early tenure success
• Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
• Identify opportunities to improve efficiency and productivity without sacrificing quality
• Drive consistency in processes, communication, and execution across teams
• Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
• Translate client expectations into clear operational actions
• Proactively communicate risks, opportunities, and progress

• Associate's degree preferred with more than ten years of experience and 2‑4 years of progressive management experience
• Demonstrated ability to analyze and improve work processes and establish a course of action
• Demonstrated ability to coach and develop action plans, maximizing performance and providing effective feedback
• Ability to implement change and adapt quickly to changing business needs
• Work well under pressure and follow through on items to completion while maintaining a professional demeanor
• Excellent written and verbal communication skills; ability to present information internally and externally
• Proven ability to organize and prioritize projects in a fast‑paced, deadline‑oriented environment
• Demonstrated ability to mentor, coach, and provide direction to a team of employees
• Demonstrated initiative and ownership with focus on continuous improvement
• Demonstrated customer‑service disposition and professionalism for self and team
• Willingness to work a flexible schedule
• Must have 1+ year of experience as an Operations Manager or Sales Operations Manager
• Must have 3‑5 years of proven high‑level sales leadership – OB sales experience would be ideal
• Must reside in the United States and have a valid U.S. address
• 18 years of age or older with a completed high‑school diploma or GED

• Base salary range: $60,000.00 – $75,000.00 annually (actual salaries vary by qualifications, experience, and location)
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• Daily Pay enrollment option for early pay access
• Company networking groups (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, One Earth Champions, etc.)
• Health and wellness programs with trained partners
• Mentorship programs
• Work‑from‑home convenience with company‑supplied technologies
• Programs and events supporting diversity, equity, inclusion, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, etc.
• Additional perks and benefits

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary.

Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual…