Director, Agency & Carrier

Director, Agency & Carrier Performance

Confidential Job Description

Under general direction, the Director, Agency & Carrier Performance provides strategic leadership for sales and service execution across agency and third‑party distribution models. This role is accountable for driving performance, quality, and operational effectiveness within a multi‑carrier, property & casualty (P&C) insurance environment.

The Director serves as a senior external representative for GEICO, engaging directly with carrier partners and agencies to align expectations, resolve issues, and strengthen long‑term relationships with minimal oversight.

• Provide strategic oversight of performance across multiple carrier relationships within an agency distribution model.
• Act as a primary GEICO representative to carrier partners, leading discussions related to performance outcomes, operational alignment, and continuous improvement with a high degree of independence.
• Build and maintain strong, credible relationships with agencies and carriers to ensure consistent execution and alignment with business objectives.
• Evaluate agency and carrier performance, effectiveness, and return on investment, recommending strategic adjustments to maximize business impact.
• Partner with internal leaders to align agency and carrier execution with enterprise sales, service, and growth strategies.
• Maintain awareness of regulatory, licensing, and carrier requirements as they relate to agency‑distributed P&C business, ensuring they are appropriately incorporated into operational practices.
• Monitor complaint trends, audit outcomes, and quality indicators to identify themes that may impact business performance or partner relationships.
• Drive timely remediation and alignment when issues arise, escalating strategically when broader business or carrier impacts are identified.
• Leverage performance, quality, and partner data to identify trends, root causes, and opportunities for improvement across agency and carrier channels.
• Prepare and deliver executive‑level insights and recommendations related to agency performance, carrier health, and operational risk.
• Translate complex data into clear, actionable guidance for senior leadership and external partners.
• Review and evolve agency‑and carrier‑driven processes to improve efficiency, consistency, and scalability across the distribution model.
• Lead change initiatives in response to business growth, carrier expectations, or operational opportunities.
• Measure the effectiveness of changes post‑implementation and adjust strategies to ensure sustained results.
• Provide regular updates to leadership on performance trends, risks, and opportunities across agency and carrier partners.

• Bachelor’s degree required.
• Significant experience in Property & Casualty insurance, with deep exposure to agency distribution and multi‑carrier environments.
• Demonstrated success managing and influencing multiple carrier relationships within an agency model.
• Proven ability to represent an organization externally with credibility and confidence, including direct engagement with carrier partners and agencies without extensive oversight.
• Strong leadership experience operating in complex, matrixed environments.
• Highly developed analytical skills with the ability to translate performance and risk data into strategic action.
• Exceptional written and verbal communication skills, including experience engaging senior executives and external partners.

• Operate as a trusted business leader who balances risk awareness with practical, results‑driven execution.
• Anticipate performance and operational challenges before they impact agencies, carriers, or customers.
• Build durable partnerships with carriers and agencies through credibility, transparency, and sound judgment.
• Lead with accountability, integrity, and strategic perspective in complex, high‑visibility situations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

• Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family’s overall well‑being.
• Financial benefits including market‑competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility – We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.