Senior Business Analyst

Senior Business Analyst

The Senior Business Analyst is an advanced individual contributor who supports operational performance across all academic departments within the healthcare system. This role leads complex operational analyses, develops advanced reporting tools and dashboards, and drives strategic planning and process improvement initiatives. The Senior Business Analyst participates as a key leader of the Watermark system implementation strategy and execution as well as the designated Senior Business Analyst of the Watermark Faculty Success module across Dell Medical School's academic enterprise.

The Senior Business Analyst will be responsible for day-to-day maintenance for Dell Med central units and all academic departments as well as growing the solution over time. Works closely with vendors and other technology suppliers in order to stay current on new features, and to influence such features by gathering and filtering feedback from Dell Med. In collaboration with central medical school academic & information leadership and staff, serves as a liaison within the department and all academic departments utilizing Watermark.

Essential Job Functions:

• Leads Oversight of Watermark System Implementation
• Drives Operational Process Improvement & Facilitates Stakeholder Engagement
• System Configuration in Collaboration with Project Managers and Business Owners
• Leadership in System Training in Alignment with Implementation and System Upgrades

Required Qualifications:

• Certified in Watermark platforms; ideally Certified in Watermark's Faculty Success Administration
• Minimum of 5 years of experience in higher education administration, faculty affairs, or a similar role, with a proven track record of managing technical and business responsibilities.
• Proficiency in Watermark system administration, network management, cybersecurity, and technical support.
• Strong change management skills, understanding of academic administration, project management, process improvement, and stakeholder engagement skills.
• Excellent verbal and written communication skills, with the ability to translate faculty-centric processes to a technical audience as well as technical concepts for non-technical stakeholders.
• Certified in Watermark Faculty Success platform.
• Trained in Jira Project Management Platforms.

Preferred Qualifications:

• Certified in Watermark platforms; ideally Certified in Watermark's Faculty Success Administration
• Master's Degree or higher in Organizational Change, Information Technology, or related field.
• 7+ years of experience in higher education administration with notable experience managing faculty evaluative processes and services (promotion and tenure, annual evaluations, or similarly complex evaluative processes), with a proven track record of facilitating change processes, and managing technical and business responsibilities.
• Proficiency in system administration, network management, communication, and technical support.
• Strong change management skills, understanding of academic administration, project management, process improvement, and stakeholder engagement skills.
• Excellent verbal and written communication skills, with the ability to translate faculty-centric processes to a technical audience as well as technical concepts for non-technical stakeholders.
• Microsoft Power BI Data Analyst Professional Certified.
• Tableau Desktop Specialist.
• Project Management Professional (PMP).

$85,278+ depending on qualifications

Working Environment/Equipment:

• Work from home using standard office equipment.
• Repetitive use of a keyboard.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest