Augmentation Program Management Office, Analyst

Staff Augmentation Program Management Office, Analyst

Job Level: Analyst Job Function:
Change Management

Location:

Charlotte, NC, US

Employment Type:

Full Time

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries.

The Project Management Office (PMO) Analyst facilitates and manages various processes within the contingent worker lifecycle from on boarding through off boarding. The PMO Analyst also provides first level customer support to Hiring Managers and suppliers.

Responsibilities:

• Assist Hiring managers, Stakeholders and suppliers during all stages of the Staff Aug acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, verification of compliance requirements and off boarding
• Document all reported issues and track resolution through to completion ensuring a high level of customer satisfaction
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to users, suppliers, contingent workers and other partners
• Conduct research and analysis to resolve user and/or supplier inquiries as needed
• Provide program status reports to leadership as required
• Monitor performance against contract SLA's (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

Qualifications and Skills:

• Priority given to candidates with experience in a large financial services organization
• Excellent analytical and problem-solving skills
• Excellent documentation and follow up skills
• 1-3 years administration of SAP Fieldglass required, implementation experience preferred
• Strong determination to impact performance
• Time Management, self-motivated and perseverance
• Excellent customer service skills
• Excellent verbal and written communication skills
• 1-3 years of staffing and/or MSP experience
• Bachelor's Degree
• MS Office/Tools- advanced skills

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at