Director, Sales Operations and Technology

Director, Sales Compensation

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Director, Sales Compensation, you are a highly motivated leader responsible for managing the Global Sales Compensation Operations and Systems team in a fast-paced SaaS environment. You drive the day-to-day functions of sales compensation operations with a specific focus on leveraging AI-powered insights and automation to scale both business and systems operations to drive on-time and accurate incentive payouts. You lead the operational execution of the systems, accruals, and commissions process, ensuring strict SOX compliance while harnessing automated auditing tools to reduce manual overhead.

This position is a people manager role reporting to the Sr. Director, Sales Compensation.

Responsibility

• Lead the Global Sales Compensation team in driving the monthly end-to-end cycle from system set-up and accruals to commissions payroll
• Implement and manage AI-driven anomaly detection tools to proactively identify and resolve payout discrepancies and outliers
• Partner with the Plan Design team to operationalize across business processes and technical specifications to deliver complex sales incentive plans across global territories
• Lead and manage the Xactly systems operations team
• Drive strategic planning for system architecture, configuration, and the technical roadmap to ensure global scalability for business insights and incentive calculations
• Utilize AI-infused predictive modeling to forecast commission spend and analyze the impact of proposed plan changes
• Collaborate with Systems and Planning teams to configure, UAT, and test new plans within Sales Performance Management platforms
• Manage the monthly and quarterly close calendar process to ensure the team meets all deadlines with high precision
• Develop and scale business processes to support growing business needs while maintaining internal controls for SOX compliance
• Mentor and coach team members on industry best practices while fostering a culture of continuous learning and AI adoption

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Finance, Business, Economics, or a related field
• 12 or more years of experience in sales compensation, sales operations, or finance with deep knowledge of incentive systems
• 5 or more years of people management experience leading high-performing operational teams
• Experience using AI-powered analytics or automated auditing tools within a financial or operational context

Preferred

• Experience in a professional, fast-paced SaaS or tech environment
• Advanced proficiency with Xactly, CaptivateIQ, Spiff, or other modern Sales Performance Management software
• Strong business acumen with the ability to translate complex data into actionable insights
• Proven track record of gaining operational efficiencies through process automation and AI integration
• Excellent communication and presentation skills with experience influencing cross-functional stakeholders

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $ - $ base salary

This role is also eligible for the following:

• Bonus:
  Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock:
  This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care…