Director, Account Management

Director, Account Management

Kaufman, Hall & Associates, LLC, is seeking a Director, Account Management, who will be a hands-on leader responsible for driving account planning and coordination across a portfolio of strategic client accounts. Reporting to the Vice President, this role partners closely with account team leads (Managing Directors, Senior Vice Presidents) and Vizient colleagues to ensure disciplined account planning, documentation, and execution.

Key Responsibilities

• Manage account planning processes and documentation for a defined portfolio of strategic accounts
• Facilitate account team meetings, capturing client priorities, opportunities, risks, and follow-up actions
• Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies
• Support executive relationship management activities across assigned strategic accounts, ensuring appropriate engagement of KH and Vizient leadership
• Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities
• Develop and maintain account management deliverables, including account plans, relationship maps, and pursuit trackers
• Coordinate cross-practice alignment, ensuring client strategies leverage KH's full capabilities
• Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility
• Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership
• Support VP in rolling out standardized account management processes, tools, and training across the BU
• Mentor and oversee Senior Associates supporting assigned accounts

Qualifications

• 7-10 years of relevant and related experience
• Strong organizational skills with the ability to manage multiple priorities across complex client portfolios
• Experience supporting strategic account growth, client retention, or business development initiatives
• Ability to influence senior stakeholders without direct authority
• Proven ability to collaborate with senior executives and cross-functional teams to align client strategies and business development pursuits
• Proficiency with Microsoft Word, Excel, and Power Point
• Experience working with CRM systems such as Microsoft Dynamics, with an emphasis on account documentation and pipeline visibility
• Strong analytical and problem-solving skills with the ability to generate actionable insights from client and account data
• Excellent written and verbal communication skills with the ability to prepare clear deliverables and present to leadership audiences
• Demonstrated professional judgment, integrity, and ability to work in a team-oriented environment
• Experience mentoring junior team members and contributing to a culture of collaboration and accountability

• Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

Education

• Bachelor's degree required

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations
• Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading

Work Environment

• Travel Required:
  
  Occasional 0-10%
• The role is based in Chicago or Denver and requires 3 days per week in office.
• Work is regularly performed in a combination of office and home office settings, and routinely uses standard office equipment
• It may require the maintenance of a home office and proximity to an airport for work-related travel

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $120,000 to $160,000.

Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law of an individual or that individual's associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.