Customer Care Agent; w​/m​/d Fleet Management

Join Ayvens

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Your onboarding begins with our "Welcome Hour", where you, along with all other new colleagues, will be greeted by the management and HR.

Your work and life balance is supported by our mobile working model. You have the opportunity to work from home within flexible working hours, but we are equally happy to see you in the office. For your vacation planning, you can count on 30 days off.

Your health is important to us, which is why we offer comprehensive insurance benefits to strengthen your health.

Your mobility is promoted through a public transport cost subsidy, attractive car rental conditions, and other exciting mobility offers.

Our company culture is characterized by our joint actions. The constant demonstration of our values - authenticity, collaboration, curiosity, and commitment - is of great importance for this.

An open feedback culture is an integral part of our everyday life, supported by our talent and performance management.

We communicate transparently, including in monthly all staff meetings and informal exchange meetings with the management team.

And of course, we also celebrate together at summer parties, Christmas parties, and participate in sports events.

Why let someone else decide for you when you can choose for yourself? With us, you don't just apply for "any" job. You choose your field of play.

You have the choice: 7 teams. 7 vibes. Your move:

• Team Fleet Supply:
  You bring vehicles onto the road. From ordering to leasing type.
• Team Claims:
  When things go wrong, you stay cool. Damage, breakdown, technology? You sort it out!
• Team Logistics & Mobility:
  You manage returns, deliveries, and everything that makes things mobile.
• Team Driver Management:
  You are the first point of contact, problem solver, and peacemaker at the same time.
• Team Fleet:
  You love details, check contracts, and keep master data clean.
• Team Billing & Invoice:
  Numbers are your playground? Then you ensure clear billing!
• Team Account Management:
  You are the hub for VIPs and the main contact, managing coordinations, fixed dates, and internal processes.

• You bring an open, authentic mindset and always think a step ahead.
• You are open to the use of artificial intelligence, automation tools, and digital innovations to make processes more efficient.
• You are a reliable team player with initiative. Service orientation is a matter of course for you. You think customer-, solution-, and result-oriented.
• You approach topics with passion and want to really make a difference for your customers.
• You have a completed vocational training in the service or service sector (commercial or technical).
• You quickly adapt to different customer needs.
• Experience in the automotive industry is a plus, but not a must. You work confidently with MS Office (especially Microsoft Excel & Microsoft Word).
• Good English skills in speech and writing are desirable.

• A performance-oriented and dynamic compensation system.
• Company supplementary health insurance after the probationary period.
• External employee counseling: confidential and free counseling for employees and relatives in private and professional challenges.
• Very good further education and development opportunities.
• Flexible working hours & home office option.
• An established employer with over 30 years of market experience.
• Exciting tasks in a sustainably growing market.
• A respectful, innovative team that you can rely on.
• Many more benefits: 30 days of vacation, floating days, employee events, mobility solutions, and more

Your path to us

Björn Kollmorgen looks forward to your application - please send it to us via our job portal (Workday).

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment, and collaboration.

We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting…