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Senior Launch​/Onboarding Manager; f​/m​/d

Remote / Online - Candidates ideally in
New York City, Richmond County, New York, USA
Listing for: Lemon Markets
Remote/Work from Home position
Listed on 2026-07-01
Job specializations:
  • Business
    Operations Management, Change Management
  • IT/Tech
    Change Management
Job Description & How to Apply Below
Position: (Senior) Launch / Onboarding Manager (f/m/d)

Launch Manager

As our Launch Manager, you'll own the end-to-end delivery of our partner onboarding, from kick-off through go-live and post-launch activities, turning complex, regulated brokerage integrations into predictable, high-quality launches.

Our partner universe is evolving: alongside our direct business with fintechs and neobanks, we're building a combined offering with dwpbank, bringing a new wave of partners and increased cross-organization complexity. We're therefore building a dedicated Launch Manager function to run these onboardings with clear ownership.

In this setup, you'll provide the coordination we're building, driving the launch plan, steering stakeholders, and ensuring a clean handover to Partner Management once the partner is live. You'll sit at the center of cross-functional execution, aligning Partnerships, Product, Engineering, Operations, and second-line functions (and, where relevant, dwpbank) to keep delivery on time, within scope, and operationally sound.

In This Role You Will:
  • Lead end-to-end partner launches by owning the onboarding plan, milestones, and delivery rhythm across Partnerships, Product, Engineering, Operations, and second-line functions — so partners go live faster and with fewer surprises.

  • Drive alignment and decision-making between partnership leads, product counterparts, and executive sponsors — so scope, priorities, and trade-offs are clear and execution stays on track.

  • Run cross-functional work streams (e.g., API integration readiness, ops/process setup, compliance & controls, partner enablement) to reduce delivery risk and ensure high-quality outcomes in a regulated environment.

  • Design and continuously improve an onboarding playbook (templates, checklists, risk log, status reporting, launch criteria) to standardize onboarding and scale partner delivery without scaling chaos.

  • Own stakeholder communication and reporting to leadership, internal steering committees, and partner counterparts — so progress, risks, and dependencies are transparent and manageable.

  • Manage complex/time-sensitive post-launch activities (feature expansions, new functionalities, operational changes) so existing partners can grow their offering without destabilizing day-to-day operations.

You'll Be Successful In This Role If:
  • You bring 5+ years of experience in launch management or project/program management within brokerage, fintech, or banking environments.

  • You have a deep understanding of B2B onboarding, including how to structure plans, manage dependencies, and steer stakeholders through complex delivery.

  • You bring strong financial services domain expertise (brokerage knowledge is a plus) and can translate regulatory/operational constraints into actionable delivery plans.

  • You have led complex cross-functional teams across business, product, engineering, and second-line functions, driving outcomes without formal authority.

  • You are comfortable mixing methods (waterfall, agile, hybrid) and pragmatically using tools like onboarding plans, risk logs, and reporting to get the job done.

  • You thrive in ambiguity and complexity, take ownership end-to-end, and can zoom out for the plan while still digging into the messy details needed to execute.

  • Communicate exceptionally well in English and German (C1+) building trust quickly, leading tough conversations calmly, and keeping momentum across senior internal and external stakeholders.

How We Take Care Of You:
  • Compensation package:
    We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets.

  • Flexible working hours:
    We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration.

  • Hybrid work setup:
    You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributer lemoneers work 4 day or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners.

  • Grow with us:
    We take your personal…

Position Requirements
10+ Years work experience
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