Membership and Engagement Manager

Membership & Engagement Manager

The Membership & Engagement Manager is responsible for supporting and implementing strategies to strengthen, stabilize, and grow the organization's membership base. This role focuses on member outreach, engagement, and relationship-building, while working closely with the Executive Director to align membership efforts with organizational priorities. The Manager serves as a key point of connection between the organization and its members, partners, and broader community.

• Support and implement membership recruitment and retention strategies
• Maintain and monitor membership data, renewals, and engagement trends
• Strengthen onboarding and communication processes for new and existing members
• Conduct outreach to prospective and current members to build relationships and increase participation
• Serve as a primary point of contact for member communication and relationship-building
• Ensure members understand and access available benefits and opportunities
• Develop and coordinate regular member communications, including:
• Monthly newsletters
• Email updates and announcements
• Member-focused content for social media (in coordination with staff)
• Identify opportunities to improve member experience and engagement over time
• Coordinate and support member events, networking opportunities, and engagement activities
• Collaborate with staff and partners to ensure successful event delivery
• Represent Latino Built at community events, meetings, and industry gatherings
• Build relationships with community partners and organizations serving Latino entrepreneurs and contractors
• Support relationship-building with members, partners, and sponsors
• Coordinate outreach and partnership activities
• Work closely with the Executive Director on key external relationships and opportunities
• Oversee membership systems and processes, including applications, renewals, and dues tracking
• Coordinate with administrative staff to ensure accurate processing of member applications, renewals, and dues collection
• Identify opportunities to improve systems, workflows, and communication processes

Required:

• Bilingual Spanish/English
• 3–5 years of experience in membership, community engagement, partnerships, or related work
• Strong relationship-building and communication skills
• Experience managing projects, outreach efforts, or events
• Ability to work both strategically and hands-on
• Strong organizational and data tracking skills

Preferred:

• Associate or bachelor's degree in business administration, Communications, Marketing, Community Development, Public Administration, or related field
• An equivalent combination of education and relevant work experience will be considered in place of a degree
• Experience working with associations or membership-based organizations
• Experience working with small businesses or the construction industry
• Experience using CRM or membership database systems
• Experience working with culturally specific communities

Reporting Structure:

Reports directly to the Executive Director

Work Environment:

• Latino Built currently operates with a primarily in-person work environment, with some flexibility for remote work based on role and organizational needs.
• We continue to evolve our workplace practices to support both team collaboration and flexibility, while ensuring strong engagement with our members and community.
• Occasional evening or weekend events.

Latino Built is an equal opportunity employer and strongly encourages applications from individuals with diverse backgrounds and lived experiences.