Assistant Business Office Manager

Position: Assistant Business Office Manager

The Assistant Business Office Manager (ABOM), reporting directly to the Executive Director, plays a vital role in ensuring the smooth and efficient operation of the community’s business office by supporting the Business Office Manager in both daily functions and long-term objectives. This position contributes to the financial health and operational excellence of the community by assisting with billing, payroll, human resources processes, resident accounts management, and regulatory compliance.

In addition, the Assistant Business Office Manager serves as a key point of contact for residents, families, employees, and vendors, promoting trust and satisfaction through timely, accurate, and professional service. By balancing administrative responsibilities with resident‑ and family‑focused support, this role directly enhances community profitability, strengthens relationships, and upholds the organization’s commitment to quality care and customer service.

• Assist in managing the functions of the business office, including assisting with marketing activities, conducting tours, and participating in community events.
• Serve as principal telephone and office receptionist during business hours.
• Manage employee‑related processes such as applicant tracking system (ATS) oversight, onboarding, training coordination, and reporting workers’ compensation claims, ensuring compliance with state regulations and internal policies.
• Assist in maintenance of employee timecards.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one‑time charges in the property management system.
• Act as the primary point of contact for residents and their families handling billing, contract questions, payment issues and other business‑related inquiries while delivering excellent customer service and support.
• Work with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

• High School diploma or equivalent required.
• Bachelor’s degree in business administration, finance, healthcare administration, or related field preferred.
• 2–4 years of experience in a similar role, ideally within a senior living community or health care setting.
• Basic understanding of accounting and financial management, with experience in billing, accounts receivable, credit card reconciliation, and financial reporting preferred.
• CPR or BLS certification preferred.
• Experience in a similar role, preferably within a senior living community or healthcare setting preferred.

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure…