Western Regional Outreach Manager; Administrative Officer

Position Overview

As a Western Regional Outreach Manager with the Insurance Department, you will lead outreach programs that support consumers across the region. This role is ideal for someone who builds partnerships, shares information, and guides a team of Outreach Specialists. You will play an important part in improving public understanding of insurance issues.

• Guide outreach activities across the region and participate in events that educate consumers.
• Assist citizens during critical incidents by providing insurance-related information on-site.
• Develop outreach plans, policies, and procedures to support engagement goals.
• Identify public concerns and direct issues for formal investigation when needed.
• Track outreach results and review trends to improve programs and communication efforts.
• Direct Outreach Specialists, assign tasks, and support staff development and training.

• Full-time employment.
• Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60-minute lunch.
• Telework: may work from home part-time, up to two days per week, if you have a secure high-speed internet connection and an approved location within Pennsylvania. Telework is subject to change and additional details may be provided during the interview.
• Salary: in some cases, the starting salary may be non-negotiable.

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of progressively responsible office management experience, including personnel management, budgeting, or procurement.
• Graduation from a four-year college or university, or an equivalent combination of experience and training.

• Must meet PA residency requirement.
• Must be able to perform essential job functions.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply. Veterans:
Pennsylvania law provides employment preference for qualified veterans for appointment to many state and local government jobs. Telecommunications Relay Service: 711 (hearing and speech disabilities or other individuals) is available. If you are contacted for an interview and need accommodations due to a disability, please discuss your request with the interviewer in advance of the interview date.