Remote Business Support Manager; Windsor

Business Support Manager

Dartmouth, NS

The Business Support Manager is a key operational leader responsible for driving the efficiency and effectiveness of administrative and cross‑departmental processes within the growing team.

• Lead the corporate services team, providing guidance and performance oversight, and coordinate cross‑departmental support.
• Continuously develop, review, and enhance administrative systems, policies, and procedures to improve operational efficiency.
• Administer the SharePoint platform, managing site architecture, user permissions, and content workflows, and design digital forms and automations using Power Automate, Power Apps or third‑party solutions.
• Act as liaison with IT contractors to support implementation, maintenance, and optimization of internal business systems and IT infrastructure.
• Lead special projects such as Business Continuity and Disaster Recovery plans and the creation of digital portals (e.g., tenant SharePoint sites).
• Develop and enforce standards for digital file organization, naming conventions, and secure storage; oversee training on system usage and ensure data integrity and confidentiality.
• Assist with the development and reporting of key corporate metrics and contribute to the assessment of strategic initiatives.
• Oversee office space planning and optimization, procurement of office equipment, and inventory control in coordination with operations and vendors.
• Assist with the coordination of Board and Committee meetings, including preparation and distribution of materials via the board portal.
• Ensure compliance with company policies and procedures, including human resources, safety, and operational standards.
• Take on additional responsibilities as required to support the success and growth of the organization’s programs and strategic initiatives.

• Bachelor’s degree in business administration, IT management, or a related field.
• Five years’ experience in a similar administrative position, or a combination of experience and education.
• Exceptional leadership, time, task and resource management skills.
• Strong organizational, problem‑solving, critical‑thinking, coaching and interpersonal skills.
• Experience in SharePoint administration and IT systems.
• Ability to plan for and manage multiple projects and deadlines.
• Highly motivated, analytical, logical thinker with strong attention to detail and ability to meet multiple and/or unexpected deadlines.
• Strong verbal and written communication skills.
• Initiative, good judgment and a strong work ethic; ability to work independently and with a team.
• Strong digital skills, proficiency with Microsoft Office Suite, Word, Excel and PowerPoint.
• Strong technical skills and ability to learn new processes and systems quickly.
• Solid team player who enjoys interacting and building relationships with others.

• Microsoft 365 or SharePoint‑related certifications (e.g., MS‑700, SC‑300).
• Experience in ERP/CRM platforms.
• Certification in Change Management.

• Opportunity to learn and make an impact in a dynamic, growing company.
• Vacation, personal days and sick time.
• Remote work and flexible work hours.
• Team‑wide bonding activities and a casual work environment.
• Tech‑focused office location, convenient via transit and bike paths.
• Employee wellbeing including full medical & dental benefits and a health spending account.
• Group RRSP matching program and income insurance plans.
• Learning and growth opportunities.
• Employee referral program.
• Competitive salary.

We are committed to ensuring accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodation upon request.