Sr. Coordinator, Dealer Services; Richmond

Position Overview

As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem‑solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day‑to‑day business demands.

The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.

• Distribute and balance workloads across a team of 10–20 associates to meet daily goals
• Serve as the team’s technical SME, providing guidance and resolving escalations promptly
• Review work for accuracy and consistency, delivering feedback to improve efficiency
• Analyze performance data to identify trends, suggest process improvements, and drive productivity
• Partner with internal and external stakeholders to resolve issues and maintain strong relationships
• Support training initiatives, including developing materials and coaching new hires
• Assist with projects and facilitate meetings to ensure alignment with business objectives

• High school diploma or equivalent
• 1–2 years Customer experience service
• Proficiency in Microsoft Office Suite
• Strong communication, organization, and customer service skills
• Ability to work independently, manage multiple tasks, and deliver results
• Demonstrated teamwork behaviors aligned with Car Max values
• Experience in fast‑paced environments with a focus on accuracy and professionalism

West Creek:
This role will be based out of the Car Max Home Office (Richmond, VA) and associates will work onsite 4 days per week with the option to work remote on Fridays.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, Car Max will consider reasonable accommodation to complete the job application.