Senior Contracts Manager

About This Role

We’re looking for a full‑time Senior Contracts Manager to join our Legal team reporting to the Director, Corporate Counsel. This remote role is based in the United States. In this role, you’ll drive efficient, scalable commercial contracting operations by owning the end‑to‑end lifecycle of SaaS and vendor agreements while continuously improving processes and tooling.

• Own end‑to‑end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments.
• Draft, review, redline, and negotiate contract terms directly with customers and vendors, including real‑time discussion and problem‑solving, escalating to legal counsel as needed.
• Serve as the primary point of contact and subject‑matter expert for contract‑related inquiries from Sales, Finance, and Customer Success teams, providing timely guidance and enabling deal velocity.
• Develop, maintain, and continuously improve contract templates, clause libraries, fallback positions, and contracting playbooks to standardize and streamline the contracting process.
• Identify process gaps and lead initiatives to improve contracting workflows, reduce cycle times, and scale the contracts function in support of business growth.
• Travel occasionally (up to 5%) for team meetings, training, or company events.

• 7+ years of relevant experience in contracts management or a related role, with a bachelor's degree in a related field (or equivalent combination of education and experience).
• Demonstrated expertise negotiating and drafting a broad range of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments, ideally in a B2B technology or SaaS environment.
• Strong working knowledge of SaaS‑specific contract concepts, including subscription models, SLAs, data processing agreements (DPAs), and indemnification and limitation of liability clauses.
• Extensive experience using a contract lifecycle management (CLM) platform.
• Proven ability to manage a high‑volume contract workload independently, with strong prioritization skills, problem‑solving abilities and attention to detail.
• Excellent communication skills with both cross‑functional internal stakeholders and customers, with the ability to translate complex contractual language into clear, business‑friendly guidance.
• Excellent formal drafting skills.
• Nice‑to‑have skills: Expertise with Ironclad, including workflow configuration, template management, and playbook management; familiarity with Salesforce (or similar CRM) tools, and experience managing contracts in an integrated Salesforce‑CLM environment; experience working with customers and colleagues outside the United States.

The starting base salary range for this role is $125,000 – $135,000 USD annually. The role is also eligible for commission based on performance and participation in Gainsight’s equity program. The company offers a comprehensive benefits package including fully covered medical premiums (employee‑only), flexible PTO, 401(k) plan, dental and vision coverage, remote work options, a $10,000 lifetime fertility stipend, access to coworking spaces worldwide, and dedicated recharge holidays—one long weekend each quarter to relax and reset.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.