Retainer Management Team Manager; Remote

What You'll Do:

• People Leadership & Team Development Directly manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants. Provide regular coaching, feedback and career development through 1:1s, HR processes and development plans. Lead hiring, onboarding and training; identify high‑potential members and support career progression.
• Operational & Program Management Own day‑to‑day operational health of the Retainer Management program, ensuring consistent execution of account management activities, engagement cadences and program administration. Improve team processes and documentation, monitor workload distribution and capacity, and provide accurate reporting and metrics. Serve as the primary escalation point for complex customer situations.
• Business & Stakeholder Management Act as the key liaison between the Retainer Management team and internal stakeholders (Sales, Service Delivery, leadership). Support alignment between customer needs and services, contribute to business planning, headcount forecasting, and cross‑sell/upsell opportunities. Represent the team in cross‑functional forums and planning cycles.
• Quality & Continuous Improvement Uphold high standards of quality across all customer‑facing activities. Identify gaps in capabilities, tools or processes, lead initiatives to address them, and promote best‑practice adoption. Lead OKR‑aligned improvement projects with measurable outcomes.

• People Leadership & Management Directly managed a team, owned the full employee lifecycle, and invested in people’s growth.
• Program or Operations Management Owned the operational health of a program, including process design, documentation and continuous improvement.
• Customer Success or Account Management Oversaw customer relationship management programs, ensuring consistent, high‑quality engagement.
• Cybersecurity Services or Incident Response Context Knowledge of cybersecurity services and retainer‑based delivery models or incident response operations.
• Cross‑functional Collaboration Effectively worked across functions to align priorities and drive shared outcomes.
• Strong written and verbal communication skills; ability to engage at all levels.
• Excellent organizational skills and competing priority management.
• Proactive, solutions‑oriented mindset and ability to drive resolution.
• Comfort operating in ambiguous, fast‑paced environments.
• Ability to build trust and maintain positive working relationships.
• Consistent follow‑through on commitments and high personal accountability.

• Market‑leader compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, volunteer opportunities and geographic neighborhood groups.
• Vibrant office culture with world‑class amenities.
• Great Place to Work Certified™ globally.

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

We are a equal‑opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements.

Crowd Strike participates in the E‑Verify program. Crowd Strike is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $140,000–$195,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401(k) and paid time off.

For detailed information about the U.S. benefits package, please .