Strategic Accounts Manager - Remote Position

Position Summary

Manage all related activities for specified tier one electronics customers world-wide. Act as key customer contact for any Nippon Sanso Matheson or NSHD affiliate customer needs and report on all relevant customer activities to the Director of Sales Electronics Strategic Accounts.

• Help develop and achieve regular revenue and operating income goals.
• Conduct and oversee regular customer meetings to review new opportunities, quality issues, inventory challenges, change control items, process control reviews or any other customer needs.
• Work with customer to provide regular customer forecast to our product management and planning teams.
• Regularly monitor gross margins relating to your assigned strategic accounts to assess profitability and improve gross margins, including implementing price increases as appropriate.
• Make sales calls on a regular basis in order to strengthen MTG/Customer relations at multiple levels within the relevant strategic accounts.
• Send timely reports to management team, e.g. monthly reports, rolling forecast, annual budget.
• Prepare quotations, RFI responses and presentations to address customer needs and new opportunities.
• Prepare and update regularly a strategic plan and organization overview for assigned strategic accounts.
• Network at multiple levels within strategic accounts to connect executive, operations, quality, metrology and technology development groups between the companies.

Salary Range $150,000 to $200,000

Competencies are the demonstrated high performance behaviors that top performers exhibit.

Nippon Sanso Matheson Overall Member/Customer Dedicated:
High performers view members/customers as the center of our universe; target all energy on understanding and anticipating member/customer needs and develop fast, cost-effective, value-added solutions to meet or exceed those needs. Emphasizes the need to deliver services to customers and evaluate processes and/or services against standards; manages quality; ensures resources are available for staff to produce on-time, quality products and services.

High performers express ideas in an open, candid, clear, complete, and consistent manner in individual and group situations; invite response/ dissent. Communicates information and positions effectively, highlighting similarities, benefits, and alternatives of positions and goals in a way that gains support and acceptance of all parties; compromising when appropriate with a win/win scenario; influences others to arrive at an agreed upon solutions approach so that a fast cycle, cost-effective solution is implemented.

High performers bring creative new ideas, processes, products, services or solutions into use to resolve issues and satisfy members/customers. Challenges the status quo; brings new ideas, systems, processes, products, or services that improve operating efficiency and effectiveness; integrates innovative solutions.

High performers demonstrate knowledge and understanding of the marketplace—its characteristics, current social, economic and political trends, challenges, and resultant business opportunities. Knowledge of professional/trade associations, key people, and companies. Demonstrates full knowledge and complete understanding of market and relevant competition; integrates strategies and tactics.

High performers know and apply Matheson Tri-Gas processes and administrative procedures in a timely, accurate and efficient manner; ensure integration of data processes and procedures across unit, function, or organization. Leads work within and across the organization structure, and in making decisions takes into account the objectives, responsibilities, and goals of other organizations to ensure overall success and ongoing cooperation; balances current and forecasted resource requirements to ensure optimal utilization and to identify alternative plans to meet objectives when resources are not available;

defines intermediate goals and contingencies.

High…