Intake Supervisor

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.

• Oversee all in‑person intake operations for the General Vending Unit, ensuring consistent staffing coverage and service quality throughout the business day.
• Supervise, train, and support intake staff, monitoring performance and providing real‑time guidance to maintain efficiency and accuracy.
• Ensure accurate and timely collection of licensing payments, confirming that staff follow proper procedures for all accepted forms of payment.
• Conduct daily financial reconciliations and close‑outs, resolve discrepancies and maintain complete and accurate transaction records.
• Oversee the processing of in‑person license applications, ensuring all required documentation is collected, correct payments are recorded, and applications are advanced without delay.
• Identify and resolve operational bottlenecks, escalating complex applicant issues to the Deputy Director as appropriate.
• Collaborate with the Client Manager and Back Office team to ensure seamless handoffs and consistent applicant experiences across all intake touchpoints.
• Monitor daily volumes and workflow, adjusting staffing assignments to meet demand and minimize applicant wait times.
• Process applications and payments, and back up others as needed.

• A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

• Fluency in a language in addition to English is a plus.

• This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through this program.
• As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..
• New York City residency is generally required within 90 days of appointment. City Employees who have worked for the City for 2 continuous years may also be eligible to reside in selected counties outside the city. Discuss the residency requirement with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.