Training & Implementation Lead

At Ortho Fi, we empower orthodontic practices across the United States with technology and expertise to grow patient care and practice performance.

Our training and implementation lead will roll out Ortho Fi products nationwide, partner with practices, manage end-to-end implementation, and support continuous learning and improvement.

Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas.

The Training & Implementation Lead will be responsible for rolling out Ortho Fi products and services to orthodontic practices nationwide, partnering with orthodontists and staff to ensure success. The role includes managing end-to-end implementation, scheduling, following project plans, and turning challenges into wins. Typical implementations involve several weeks of remote training and setup, a few days of onsite coaching, and post-implementation support aligned with the Adoption, Account Management, and Training Development teams.

The position also involves continuous improvement of training materials, hosting office hours, new staff training, and other educational needs.

Trainings and duties may fall outside the standard work hours in the employee’s timezone.

The ideal candidate is tenacious, driven, resourceful, sees challenges as opportunities, and enjoys variety. They thrive on teamwork, bring creativity, and are enthusiastic about continuous contribution.

• Bachelor’s degree required or equivalent work experience.
• A strong desire to work in a challenging, fast-paced environment.
• 2-4 years of client-facing training experience in software, service, or processes strongly desired.
• Excellent presentation skills, professionalism, and poise.
• Ability to build rapport and trust quickly with others.
• Results-oriented, demonstrating creative problem solving and innovative thinking.
• Professional, adaptable communication skills to interact in person, by phone, or email.
• Excellent work planning and analytical skills; ability to prioritize based on business need.
• Proven ability to work successfully as part of a team and assist others.
• Willingness to travel approximately 50 percent of the time in normal seasons, with occasionally higher travel requirements.
• Experience with instructional design is nice to have.

• Full medical, dental, and vision plans.
• Flexible PTO.
• Employer HSA contribution.
• 9 company-paid holidays.
• 401(k) match, 3 percent after 90 days of employment.
• Supportive culture with growth opportunities.
• Hybrid in-office and work-from-home (2 days in-office Tuesdays and Thursdays).
• Paid parental leave and a two-back program for parents returning part-time at full pay.
• Company and team outings.

$60,000 - $75,000 annual compensation (good faith estimate for Colorado-based hires, as required by the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules).

You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.

Ortho Fi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.