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Remote Complaint Investigator - Regulatory & CX Insights
Remote / Online - Candidates ideally in
Renton, King County, Washington, 98055, USA
Listed on 2026-07-04
Renton, King County, Washington, 98055, USA
Listing for:
Bakkt LLC
Remote/Work from Home
position Listed on 2026-07-04
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
Bakkt LLC is seeking a Complaint Analyst to oversee end-to-end customer complaint management within a growing Neobank. This role involves investigating complaints, identifying root causes, and ensuring compliant customer outcomes while collaborating with cross-functional teams.
The ideal candidate will have over 5 years of experience in customer support or operations analysis, preferably within financial services. Strong analytical skills and familiarity with regulatory processes are essential. The position offers a remote work model and is ideally suited for those in the US Eastern Time zone.
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