Business Communications Advisor - AI Workflow and Solutions

We are seeking a Business
Communications Advisor
- AI Workflow and Solutions to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder—partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements.

This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy.

• Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications
• Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign
• Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation
• Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation

• Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics
• Assess solution feasibility, expected value, scalability, effort, and risk
• Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy
• Help manage a pipeline of solution opportunities from intake through recommendation and delivery

• Design, build, test, and deploy AI-enabled solutions including agents, automations, workflow improvements, and supporting tools
• Own implementation for assigned solutions, coordinating requirements, testing, stakeholder input, and rollout
• Iterate on solutions based on performance, feedback, and evolving business needs
• Maintain and enhance deployed tools and workflows to improve effectiveness and adoption over time

• Ensure solutions align with enterprise policies, governance requirements, and responsible AI practices
• Support teams in adopting redesigned workflows and integrating AI-enabled solutions into day-to-day operations
• Monitor usage, outcomes, and performance to identify gaps and opportunities for refinement
• Document reusable patterns, use cases, and recommendations that can be scaled across the function

• Bachelor’s degree in Marketing, Communications, Artificial Intelligence, Information Technology, Data Science, Business or a related field, plus 5 years of relevant experience
• Demonstrated technical foundation with at least two of the following:
• Experience in business analysis, requirements gathering, workflow/process design, and solution implementation
• Ability to translate ambiguous business needs into structured requirements and practical solutions
• Experience evaluating and prioritizing opportunities based on business value, feasibility, and strategic fit
• Proven experience working in an AI-forward way and using modern tools to build or configure solutions
• Strong written, verbal, and interpersonal communication skills, with the ability to consult effectively across stakeholder groups
• Analytical mindset with the ability to diagnose workflow challenges, identify opportunities, and implement improvements
• Strong project and delivery management skills, with the ability to manage multiple work streams in a fast-paced environment
• Ability to work collaboratively
• Ability to work from a Cigna Group office 3 days a week, as directed by the business

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

If you need a reasonable…