Senior Manager, HCP Program Operations; Remote

Job Summary

This position reports into the Associate Director, HCP Program Operations, and will work directly with our brand teams, Legal and E&C to manage Promotional Programs. The role leads cross‑functional initiatives to enable various promotional program tactics; engages with Ethics and Compliance, Legal, IT and other matrix teams to define business rules, processes and performance metrics to enable effective and compliant execution of programs.

It provides expertise to our marketing teams on PME initiatives and helps determine systems, processes, functionalities and cross‑functional timelines to enable these initiatives. It manages the logistics vendor for successful execution of all bureau activities including speaker nominations, contracting, system configurations, budget allocations, program confirmations, close‑outs and Sunshine Reporting, and is responsible for tracking and reporting on bureau and vendor performance reviewed quarterly with key stakeholders.

This position also oversees the process and submitter trainings; brings expertise to evaluate and streamline the submission process and training for ease of use and complete/accurate submissions, as well as leveraging best practices across bureau management (contracting, payments). Focus on customer service, performance against established metrics and continuous improvement are foundational to this role.

• Demonstrates strong stakeholder management by proactively building relationships, aligning cross‑functional partners on priorities, and ensuring clear, consistent follow‑up communications to drive accountability and timely execution.
• Works directly with marketing teams to provide operational support for Promotional Speaker Program initiatives.
• Provides leadership and direction to contract and logistics vendor.
• Offers direction for open questions, situations or issues.
• Manages weekly core team meetings.
• Monitors and tracks vendor effectiveness and performance.
• Holds quarterly business review meetings with vendor.
• Provides guidance on system enhancements to meet business and field needs in a changing environment.
• Liaison with E&C and Legal to review Promotional Program execution and new tactics to ensure process and system configurations support and align with OAPI policies and SOPs.
• Leads cross‑functional initiatives to establish logistics tools/systems and processes to meet any new requirements for new business rules, new event types or new metrics.
• Leads speaker nomination and contracting process for bureau launch, working cross‑functionally with Legal, E&C, Brand, Medical and Field.
• Reviews and maintains updated field training and business rule documentation.
• Works with Aggregate Spend core team and speaker bureau vendors to provide all necessary data for Speaker Programs to the Aggregate Spend reporting system (Porzio).
• Manages speaker bureau data remediation process.
• Identifies areas of opportunity to enhance processes to meet business requirements most efficiently and compliantly.
• Develops team and skill sets to be ready to meet further business needs.

Required:

• BA/BS degree.
• Minimum of 7 years within the pharmaceutical industry.
• Experience managing vendors and IT projects.
• Strong knowledge of or experience working with Promotional Speaker Programs.
• Demonstrated proficiency with business analysis, written and verbal communications, presentation and interpersonal skills.
• Initiative, problem‑solving skills, and a focus on continuous improvement.
• Hands‑on experience with Salesforce automation systems (or equivalent), Microsoft Access (or equivalent), PowerPoint, Excel and Word.
• Pharma compliance experience or strong knowledge of Pharma Code as it pertains to field promotional activities.

Preferred:

• Experience with in a Pharmaceutical Sales Force Compliance role.
• Sales or Sales Operations experience.
• Experience in other Sales, Marketing or Sales Operations areas (e.g., Sales Training, Marketing, etc.).
• Experience supporting or working with multiple business units or therapeutic areas.
• Enter preferred qualifications.

• Accountability for Results: Stay focused on key strategic objectives, be accountable for high…