Directeur.trice Clientèle; H​/F​/X

Job Title

Accompagner les clients sur leur stratégie de Marketing Relationnel & Conversationnel au niveau international

EPSILON France is the data marketing entity of Publicis Groupe with 500 experts in data, marketing, and technology and more than 40 professions represented. With the claim "Every Interaction Counts," EPSILON's mission is to combine the powers of data, marketing, and technology to make interactions between brands and their customers always more fair and relevant. EPSILON intervenes on all key stages of a data-driven transformation project, from strategy definition to operational execution.

EPSILON has more than 300 active clients internationally and pilots more than 100 data marketing platforms daily.

The mission is to ensure the good management of marketing projects (CRM, loyalty program overhaul, relational strategy, etc.) to ensure profitability and customer satisfaction. Daily, four main responsibilities:

• Management: 2 to 5 people (assistant project manager or project manager)
• Daily project follow-up
• Relay of strategic information
• Definition of SMART objectives

Strategic advice (with the Account Consulting Director):
Development of a global vision of relational marketing, Elaboration and presentation of strategic recommendations for the client, Force of proposal for the implementation of new projects. Competitive intelligence

Commercial:
Listening to development opportunities, you put the client in touch with the agency's experts to maximize synergies. Finance:
Responsible for contractual and financial aspects of projects, Participation in annual budget negotiations and follow-up of contractual aspects.

Daily client contacts, a real impact in the client's marketing strategy, team management, access to all marketing experts.

Profile sought:
You master:
The management of CRM and relational marketing actions: project management, relationship with creative teams, expertise in loyalty programs and CRM tools, The relationship with complex and international clients, The management of project leader teams. Ideally, you have: A Bachelor's degree in Marketing. At least 3 years of experience in a similar position. A sensitivity to digital environments and CRM. A good level of English, essential to manage international clients.

A video exchange with Diadema from the recruitment team. An interview with the Consulting Director. An interview with the Head of the Information Department.

Location:

Our offices are based in Paris 75017 and Wasquehal (59) Compensation:
We know that salary is an essential element for you! That's why we'll talk about it openly from the first exchanges. The + EPSILON France:
Restaurant Vouchers/Meal Tickets (Campus 5.9) Hybrid work thanks to our Remote Work Agreement which allows up to 2 days per week Work Your World:
Work worldwide for up to 6 continuous weeks each year after one year of seniority Training: +30,000 e-learning modules available, including certifications, in partnership with Linked In Learning on the proprietary platform Marcel Classes Viva La Différence! This philosophy of Publicis Groupe has always been a testament to our commitment to diversity and the belief that our talents are our greatest wealth and our best asset.

We value all singularities, without distinction of age, sex, skin color, social origin, religion, or sexual orientation… only skills and energy count. We encourage all qualified applications and will be delighted to accompany throughout the recruitment process, in a personalized manner, a candidate or a candidate in a situation of disability who would make the request. Publicis France is committed to equal opportunities and equity for all.