Senior Director, Community

Senior Director, Community

At Hacker One, our global community of security researchers is a key differentiator and strategic advantage. The Senior Director, Community will lead the teams responsible for growing, engaging, and enabling the world's largest offensive security community — and will own the strategy, delivery, and commercial performance of the Live Hacking Events product line that turns that community into measurable customer outcomes.

Reporting to the Chief Customer Officer, you will define and execute a multi-year strategy spanning researcher (Hacker) Success, the Live Hacking Events product line, and Hacker One's broader community programs. You will be accountable for the profitability of the live hacking events portfolio, the professional-services delivery and technical execution behind those engagements, and the researcher- and customer-expansion goals that sustain them.

This is a highly cross-functional leadership role partnering across Customer Operations, Product, Revenue, Security, Marketing, and Executive Leadership to keep our community a durable competitive advantage and a profitable, well-run business line.

At Hacker One, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA;
Seattle, WA;
San Francisco, CA;
Austin, TX; or Washington, DC. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work.

• Define and execute a multi-year strategy for Hacker One's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes.

• Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio.

• Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base.

• Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them.

• Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs.

• Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency.

• Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact.

• Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes.

• Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation.

• Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success.

• Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community…