Project Management Internship, Rewards
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-07-06
Singapore
Listing for:
EPOS
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-06
Job specializations:
-
Business
CRM System, Client Relationship Manager, Business Analyst, Business Development
Job Description & How to Apply Below
Role Overview
As a Project Management Intern on the EPOS Rewards team, you will support the onboarding and success of SME merchants on our Whats App-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.
This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Only Singaporeans and PRs.
Key Responsibilities1) Merchant Onboarding & Solution Delivery
- Manage end-to-end onboarding of SME merchants onto EPOS Rewards
- Configure loyalty programme settings in line with each merchant’s business needs
- Coordinate with internal technical and sales teams to ensure timely, smooth go‑lives
2) Campaign Operations & Merchant Success
- Support merchants in planning and executing Whats App campaigns (promotions, reactivation offers, new product launches)
- Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
- Prepare simple performance reports to demonstrate ROI to merchant clients
- Proactively identify and resolve merchant issues to drive retention and satisfaction
3) Product & Market Collaboration
- Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
- Conduct competitive benchmarking on loyalty and Whats App CRM solutions in the market
- Assist in documenting new feature requirements and validating product changes with merchants
4) Operations & Process Improvement
- Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
- Support data processing, reporting, and general administrative tasks
Client & Project Management (Important)
- Strong project management skills — able to juggle multiple merchant onboardings simultaneously
- Customer‑facing communication and service orientation; comfortable working directly with business owners and key decision‑makers
- Negotiation, presentation, and stakeholder management skills
- Able to distil technical product features into simple, benefit‑led language for SME merchants
Communication & Language
- Proficient in spoken and written English and Mandarin — required to support both English and Mandarin‑speaking merchant clients
Mindset & Work Ethic
- Self‑driven and independent; able to manage own schedule and tasks
- Strong accountability and ability to deliver results under pressure and tight deadlines
- Entrepreneurial mindset — comfortable with ambiguity, rolling up sleeves, getting things done
- Creative and innovative thinking — not for the faint‑hearted!
Education & Experience
- Credit‑bearing internship available for undergraduate and Master’s degree students
- MBA students or outstanding final‑year Bachelor’s students strongly preferred for commercial track; technical graduates equally welcome for technical track
- Fresh graduates welcome; 3 years’ prior work experience preferred
- Leadership track record in extracurricular activities or prior work experience
Tools & Analytics
- Proficiency in Excel / Google Sheets (pivot tables, basic data analysis)
- Ability to build clear PowerPoint / Slides presentations for client and management readouts
- Familiarity with Meta Business Portfolio, CRM, loyalty, or marketing automation platforms is a plus
- Basic understanding of Whats App Business Platform or similar messaging APIs is advantageous
Commercial & Domain Knowledge
- Interest in or exposure to SME marketing, retail/F&B/services operations, or customer engagement
- Understanding of loyalty programme mechanics (points, tiers, vouchers, campaign segmentation)
- Awareness of relevant regulations (PDPA, Spam Control Act) is a bonus
- Full training and guidance in project management, and for suitable candidates, product management
- Acquire both technical and soft skills for long‑term career stability and personal growth
- Opportunity to convert to full‑time employment for high‑performing interns
- Dynamic and friendly environment — not for the faint‑hearted!
Position Requirements
Less than 1 Year
work experience
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