Commercial Title Coordinator; Remote

What You'll Do

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Respond to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate onboarding vendors.
• Implement best practices, develop performance standards, policies, and procedures, and provide tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends, taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and the company in resolving service delivery issues.
• Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.
• Demonstrated success establishing, leading, and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

This is a remote job opportunity.

Pay Range: $20.34 - $27.12 Hourly. Remote hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.