Head of Business Operations - North America

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. Through our marketplace app, we connect businesses that have unsold, surplus food with consumers who buy and enjoy it at ½ price or less.

At Too Good To Go, you'll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world's food waste crisis. You'll lead an elite team to elevate our North American growth and collaborate daily with world-class minds - while doing work that's both high-impact and deeply meaningful.

Your Mission

We're looking for an exceptional Head of Business Operations to manage marketplace health and strategic projects across the US & Canada. As Head of Business Operations, you will surface areas for improvement and work cross-functionally to develop and execute tactics and processes to drive performance, down to the hyperlocal level. While you will report directly to the Associate Director of Strategy & Operations, you will be part of the North America Leadership Team and work closely with the Vice President of Operations.

The role

* Local Marketplace Health:
Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions (e.g., increasing supply availability and/or quality, increasing user volumes and/or purchase frequency) in the right geographies

* Cross-Functional Projects:
Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes, ensure delivery on critical project metrics, and keep stakeholders informed of progress

* Local Strategy:
Develop, communicate, and operationalize strategies that help Too Good To Go North America achieve its goals

* Data-Driven Decision Making:
Synthesize quantitative and qualitative insights into concise, actionable recommendations that can be digested by leaders across the business; ensure analytical and operational rigor in our reporting and processes

* Knowledge Sharing:
Support knowledge and best practice sharing and implementation among local and global stakeholders; drive adoption of team knowledge base to ensure key processes are documented and shared across the organization

* Business Planning:
Support the development of operating forecasts and long-term business plans by partnering cross-functionally to model performance, identify key drivers, and inform strategic decision-making

* Leadership:
Manage a small but mighty team of Business Operations Managers & Specialists (currently 3 FTEs), and show up as a key leader across the North American business

We're looking for

* Significant work experience with demonstrated success in high-performance cultures (whether in consulting, investment banking, or strategy or operations at a high-growth marketplace/technology company)

* An experienced people leader known for having honest, direct conversations to address performance and uphold a high standard

* Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally in a fast-moving environment

* Strong problem-solving and critical thinking skills

* Ownership mindset and proactive attitude to find and implement solutions for complex issues

* Ability to build deep, trust-based relationships and collaborate with local and global stakeholders across departments

* Inspiring, engaging, and motivating communicator - in person and online

* Strong data retrieval, analytics, data visualization, and presentation skills

* Excellent organizational skills and attention to detail

* Excellent time management skills with a proven ability to meet deadlines

* Proficient with Excel/Google Sheets and PowerPoint/Google Slides

* Experience with Salesforce (reports, dashboards), Business Intelligence tools (e.g., Looker), and SQL are a strong plus

* Comfort with, and eagerness to use, AI tools to drive operational efficiency and speed up growth

* You are based in (or willing to relocate to) New York City

Benefits

Agility & Autonomy

* Modern Hybrid Model:
Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York hub.

* Global Mobility:
The flexibility to work from abroad for up to 30 days per year.

* Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.

* Parental Support:
Comprehensive paid parental leave with top-up support to ensure you can be present for life's most significant milestones.

Holistic Wellbeing & Security

* Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.

* Comprehensive Support:
Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.

* Active Lifestyle:
Stay energized with monthly Class…