Health Improvement Advisor

Position Overview

The Healthcare Improvement Advisor supports organizational improvement and change management initiatives for OCHIN members and customers. This role drives quality as a business strategy, leads continuous improvement, and change management activities to help staff adopt and implement QI practices to achieve measurable clinical and operational outcomes.

• Continuous Improvement: Drive quality as a business strategy and support continuous improvement activities with health centers and across OCHIN teams.
• Knowledge Management:
  Manage and promote knowledge capture, analysis, and sharing within the team and across the organization.
• Change Management: Lead and design change management initiatives to ensure successful adoption of new processes and workflows for OCHIN and health center teams.
• Stakeholder Engagement: Collaborate with internal and/or external stakeholders to support improvement and change management activities.
• Training and Development: Provide training and coaching on improvement methodologies and change management practices for OCHIN and health center teams as needed.
• Other duties as assigned.

• Experience in a telecommuter role with remote technologies (e.g., Teams).
• Demonstrated experience communicating to a wide range of roles/stakeholders, both written and oral presentation; ability to identify/monitor tasks and timelines and work on multiple projects simultaneously; demonstrated experience with electronic documentation and file management, including documentation of health center engagement and maintaining status reports.
• Demonstrated experience in continuous improvement, knowledge management, change management, and operational improvement preferred.
• Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with implementing practice changes in a clinical setting.
• Excellent computer skills, especially Microsoft applications One Note, Excel, PowerPoint, Teams and SharePoint; comfort with exploring and learning new applications or databases.
• Self-motivated, with strength in anticipating and resolving problems, and demonstrated problem-solving skills, preferably with progressive management of increasingly complex tasks and strong process understanding of project lifecycle.

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Some travel may be necessary to support OCHIN’s business requirements which may require travel by air, vehicle, or train.

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home. Nationwide travel is determined based on OCHIN business needs; please inquire during the interview process about travel requirements for this position.

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction-free workplace.
• Travel up to 10% nationally could be required based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details: (Use the "Apply for this Job" box below)./career

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.